End-User IT Support Analyst

HIGH COMPANY LLC; Lancaster (Lancaster County); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

High Companies is seeking a Client Computing Analyst to support day-to-day end-user computing and assist with resolving hardware and software issues across the organization. You will work under the Client Computing Manager, providing effective desktop support, imaging, asset management, and IT communications to various groups.

Ideal candidates have 3–5 years of technical support experience, strong customer service skills, and knowledge of AD, MS 365, and basic networking.

Competenze

• Associate's degree or equivalent experience in computer software and hardware.
• 3-5 years of recent experience with technical support of PC-based hardware.
• Experience with Microsoft OS and Office 365 Suite.
• Active Directory knowledge including user administration, OU structures, computer objects.
• Basic knowledge of network troubleshooting.
• Experience with Multi Factor Authentication products.
• Experience in second level support in a corporate environment.
• Experience with incident management, problem management, patching.
• Strong problem-solving skills for networks, applications, and business processes.

Mansioni

• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Keep record of problems and their resolution.
• Perform base computer imaging.
• Perform asset management tasks including inventory receipt, asset assignment, asset retirement, asset tracking, and asset reporting.
• Send IT communication out to various groups as requested.
• Follow-up with customers.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Suggest improvements to procedures.

Conoscenze

Customer service

Technical support

Communication skills

Problem-solving

Formazione

Associate's degree or equivalent experience in computer software and hardware

Strumenti

Microsoft Deployment Toolkit

Autopilot

PowerShell

Descrizione del lavoro

High Companies is seeking a Client Computing Analyst to support day-to-day end-user computing and assist with resolving hardware and software issues across the organization. You will work under the Client Computing Manager, providing effective desktop support, imaging, asset management, and IT communications to various groups.

Ideal candidates have 3–5 years of technical support experience, strong customer service skills, and knowledge of AD, MS 365, and basic networking.