Global IT Support Engineer — End-User Tech Champion

wwecorp; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

On Location is seeking an IT Support Engineer to deliver high-quality end-user support across desktop, mobile devices, and software. Join a global technology team and help maintain security and reliability while prioritizing customer service.

Responsibilities include monitoring helpdesk, admin of Windows/macOS/iOS, Azure AD, VPN, and supporting new technologies to meet business needs; occasional travel and on-call support.

Qualifications

• Experience in level one IT support.

Responsibilities

• Monitor Helpdesk system for inbound issues and ensure all issues are logged and documented.
• Provide end-user computing support for diverse business units and different locations.
• Maintain a flexible work schedule including early starts and late finishes as required by business needs.
• Enforce information security protocols and protect confidential information.
• Perform preliminary server administration and manage network connectivity.
• Deploy and support new technologies to address business needs.
• Communicate effectively with stakeholders at all levels and work independently.
• Remain professional and adaptable while multitasking.
• Participate in moves and changes related to the technology environment.
• Occasional travel and on-call escalation support.

Skills

Customer service orientation

Communication skills

Team collaboration

Tools

Microsoft Office

Azure Active Directory

Office 365 Admin

VPN Configuration

Windows

macOS

iOS

Enterprise AV Administration

Mobile device setup

Remote access

Job description

On Location is seeking an IT Support Engineer to deliver high-quality end-user support across desktop, mobile devices, and software. Join a global technology team and help maintain security and reliability while prioritizing customer service.

Responsibilities include monitoring helpdesk, admin of Windows/macOS/iOS, Azure AD, VPN, and supporting new technologies to meet business needs; occasional travel and on-call support.