IT Support Specialist: Elevate Tech & Empower Teams

HDR; Pennington (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

HDR is seeking an IT Support Specialist in New Jersey to assist staff with computing resources, diagnose and troubleshoot hardware and software, and support enterprise applications. This on-site role requires a formal IT background and strong customer service.

A key focus is aligning technology with business needs and participating in IT projects across the organization. The ideal candidate has an associate degree or equivalent experience, plus 1+ year of technical support and solid Windows/MS

Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience.
• A minimum of 1 year of experience in technical support of PC, networks and servers.
• Excellent working knowledge of personal computer and peripherals.
• Experience in systems operations and maintenance.
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications.
• Excellent client service, interpersonal and communication skills.
• Self-starter able to handle multiple tasks and deadlines with minimal supervision.

Responsibilities

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed

Skills

Windows OS

PC/Network/Server support

Customer service

Interpersonal skills

Communication skills

Self-starter

Education

Associate's degree in Computer Science/MIS-related

Tools

Microsoft Office

Job description

HDR is seeking an IT Support Specialist in New Jersey to assist staff with computing resources, diagnose and troubleshoot hardware and software, and support enterprise applications. This on-site role requires a formal IT background and strong customer service.

A key focus is aligning technology with business needs and participating in IT projects across the organization. The ideal candidate has an associate degree or equivalent experience, plus 1+ year of technical support and solid Windows/MS