IT Support Specialist - Customer-First Tech Help

RiseMe

Charlottesville (VA)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

Tiger Family of Brands in Charlottesville, VA is seeking an IT Support Technician to deliver reliable day-to-day technology support across the organization. You’ll troubleshoot hardware, software, network, and mobile device issues, assist with onboarding, maintain equipment, and ensure security standards while collaborating with teammates and vendors.

This on-site role requires strong customer service, problem-solving, and the ability to work after hours occasionally.

Qualifications

At least one year of IT support experience.
Working knowledge of Windows 11, macOS, Microsoft 365.
Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) with the ability to troubleshoot common connectivity issues.
Strong analytical skills and technical aptitude; motivated and self‑directed.
Excellent customer service skills and ability to work collaboratively.

Responsibilities

Assist in maintaining laptop, desktop, and software standards.
Support IT infrastructure and network to provide high service availability.
Manage and prioritize help desk tickets; provide after-hours support as needed.
Resolve end-user requests for computers, mobile devices, printers, phones, and software support.
Maintain conference room equipment and assist with meetings and events.