Part-Time IT Support & IAM Gatekeeper (SOC 2/PCI)

Division5; United States; Remote; USD 30,000 - 47,000; Part time

Job summary

Division5 is seeking an IT Support Specialist (Part Time) to manage internal corporate infrastructure, provision user access, and serve as the primary technical support for employees in USA hours. The role acts as a critical compliance gatekeeper, ensuring all access to sensitive systems is documented, approved, and managed under SOC 2 and PCI DSS.

You will be the Level 1 triage point for internal issues, handling IAM, MFA enforcement, onboarding and offboarding, and escalating complex incidents

Qualifications

• 1-3 years experience in IT Helpdesk, Corporate IT, or Systems Administration.
• Hands-on experience managing enterprise identity providers, MDM solutions (e.g., Jamf, Intune), and ticketing systems (e.g., Jira Service Desk, Zendesk).
• Strong understanding of compliance-driven workflows and SOPs.

Responsibilities

• Provision, modify, and revoke user access across internal tools and identity providers with MFA enforcement.
• Act as gatekeeper for production access with fully documented ticketing trails.
• Triage employee technical issues, escalate to L2/L3 Production Support as needed.
• Monitor endpoint security and isolate compromised devices.
• Execute onboarding and offboarding workflows ensuring revocation of access upon termination.

Skills

IT Helpdesk

Identity providers

SOP compliance

Written communication

MFA & IAM

Tools

Jira Service Desk

Zendesk

Jamf

Intune

Active Directory

Job description

Division5 is seeking an IT Support Specialist (Part Time) to manage internal corporate infrastructure, provision user access, and serve as the primary technical support for employees in USA hours. The role acts as a critical compliance gatekeeper, ensuring all access to sensitive systems is documented, approved, and managed under SOC 2 and PCI DSS.

You will be the Level 1 triage point for internal issues, handling IAM, MFA enforcement, onboarding and offboarding, and escalating complex incidents