IT Support Specialist – Cloud & Office 365

Palmetto Technology Group (PTG); United States; Híbrido; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401k match

Unlimited vacation time

Descripción de la vacante

Courser is seeking an IT Support Services I-Quick Fix professional to diagnose, troubleshoot, and resolve issues across hardware, software, and network systems for employees and clients. The role emphasizes strong analytical skills, customer focus, and timely resolution of IT challenges.

Responsibilities include resolving tickets, collaborating with engineers, and maintaining documentation while upholding company policies and delivering excellent service in a fast-paced environment across the

Formación

• 1+ years of IT support, technical support, or related role.
• Proficiency with operating systems and standard software applications.
• Strong troubleshooting skills with ability to resolve issues efficiently.
• Strong communication skills, written and verbal, customer-service focused.
• Ability to work independently and in a team; manage time and prioritize tasks.

Responsabilidades

• Resolve support tickets from contract customers and schedule tickets for the team.
• Work with engineers, technicians and non-technical staff.
• Provide troubleshooting, desktop support, networking, cloud, and customer service within 30 minutes.
• Support clients with Microsoft 365, Azure, and related configurations.
• Engage with customers and build relationships with users supported.
• Assess ticket urgency and priority; assign to engineers and assist with escalations.

Conocimientos

Windows

macOS

Linux

TCP/IP

DNS

VPN

Customer service

Troubleshooting

Time management

Teamwork

Educación

Bachelor's degree in computer science or related field

Herramientas

ConnectWise

ServiceNow

Zendesk

JIRA

Descripción del empleo

Courser is seeking an IT Support Services I-Quick Fix professional to diagnose, troubleshoot, and resolve issues across hardware, software, and network systems for employees and clients. The role emphasizes strong analytical skills, customer focus, and timely resolution of IT challenges.

Responsibilities include resolving tickets, collaborating with engineers, and maintaining documentation while upholding company policies and delivering excellent service in a fast-paced environment across the