IT Support & Cloud Helpdesk Specialist

Courser; United States; A distancia; USD 48.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k match

Unlimited vacation

Paid sick time

Holidays & floating holiday

Lifestyle reimbursement

Education reimbursement

Learning and development

Descripción de la vacante

Courser is seeking an IT Support Services I-Quick Fix professional to diagnose, troubleshoot and resolve hardware, software and network issues for employees and clients. The role emphasizes customer service, ticketing, and timely resolution within a fast-paced IT environment.

You will work with Windows, macOS, Linux systems and Microsoft 365/Azure, handle ticket triage, and coordinate with engineers to ensure smooth operations. Courser offers extensive benefits and growth opportunities.

Formación

• Bachelor’s degree or equivalent experience.
• 1+ year in IT support or related role.
• Proficiency with Windows, macOS, Linux and MS 365/Azure.

Responsabilidades

• Resolve support tickets from contract customers and assist in scheduling tickets for the team.
• Collaborate with engineers, technicians and non-technical staff of varying experience.
• Provide troubleshooting, desktop support, networking, public cloud, and customer service within 30 minutes.
• Support clients with Microsoft Office 365, Microsoft 365, and Azure configurations.
• Engage with customers and build relationships with supported users.
• Determine urgency and priority of incoming tickets.
• Assess tickets, assign to engineers, and assist escalations; document for escalation.
• Make outbound calls and emails to schedule service appointments.
• Update and improve Help Desk and Dispatch processes.
• Maintain compliance with all company policies and procedures.
• Answer phone calls and triage issues.
• Other duties as assigned.

Conocimientos

Windows

macOS

Linux

TCP/IP

DNS

VPN

ConnectWise

ServiceNow

Zendesk

JIRA

Troubleshooting

Communication

Time management

Teamwork

Educación

Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience)

Herramientas

ConnectWise

AWS

Azure

Google Workspace

Descripción del empleo

Courser is seeking an IT Support Services I-Quick Fix professional to diagnose, troubleshoot and resolve hardware, software and network issues for employees and clients. The role emphasizes customer service, ticketing, and timely resolution within a fast-paced IT environment.

You will work with Windows, macOS, Linux systems and Microsoft 365/Azure, handle ticket triage, and coordinate with engineers to ensure smooth operations. Courser offers extensive benefits and growth opportunities.