IT Support Services I-Quick Fix

Palmetto Technology Group (PTG); United States; Híbrido; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401k match

Unlimited vacation time

Descripción de la vacante

Courser is seeking an IT Support Services I-Quick Fix professional to diagnose, troubleshoot, and resolve issues across hardware, software, and network systems for employees and clients. The role emphasizes strong analytical skills, customer focus, and timely resolution of IT challenges.

Responsibilities include resolving tickets, collaborating with engineers, and maintaining documentation while upholding company policies and delivering excellent service in a fast-paced environment across the

Formación

• 1+ years of IT support, technical support, or related role.
• Proficiency with operating systems and standard software applications.
• Strong troubleshooting skills with ability to resolve issues efficiently.
• Strong communication skills, written and verbal, customer-service focused.
• Ability to work independently and in a team; manage time and prioritize tasks.

Responsabilidades

• Resolve support tickets from contract customers and schedule tickets for the team.
• Work with engineers, technicians and non-technical staff.
• Provide troubleshooting, desktop support, networking, cloud, and customer service within 30 minutes.
• Support clients with Microsoft 365, Azure, and related configurations.
• Engage with customers and build relationships with users supported.
• Assess ticket urgency and priority; assign to engineers and assist with escalations.

Conocimientos

Windows

macOS

Linux

TCP/IP

DNS

VPN

Customer service

Troubleshooting

Time management

Teamwork

Educación

Bachelor's degree in computer science or related field

Herramientas

ConnectWise

ServiceNow

Zendesk

JIRA

Descripción del empleo

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

IT Support Services I-Quick Fix

We are looking for a skilled IT Support Services I-Quick Fix professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Quick Fix will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.

Key Responsibilities

• Responsible for resolving support tickets from our contract customers and assisting in scheduling tickets for the various levels of the team
• Work in a team environment with other engineers, technicians and non-technical staff of varying experience
• Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe
• Support clients with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure
• Engage with customers and build relationships with the supported users
• Determine the level of urgency and priority of incoming customer tickets
• Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs
• Make outbound calls and emails to schedule service appointments
• Actively assist with updating and improving all documented processes related to Help Desk and Dispatch
• Maintain compliance with all company policies and procedures
• Answer phone calls and triage issues
• Other duties as assigned

Key Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience)
• 1+ years of experience in IT support, technical support, or a related role
• Proficiency with operating systems (e.g., Windows, macOS, Linux) and standard software applications
• Strong understanding of networking concepts, including TCP/IP, DNS, and VPN
• Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA)
• Excellent troubleshooting skills with the ability to resolve technical issues efficiently
• Strong communication skills, both written and verbal, with a customer-service focus
• Ability to work independently and in a team, manage time effectively, and prioritize tasks

Preferred Experience

• Experience with ConnectWise
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900
• Experience with cloud platforms like AWS, Azure, or Google Workspace
• Knowledge of ITIL practices and IT service management

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
• Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.