IT Support Specialist – Cloud & Network - Currently Hiring

TECNICA LIMITED; Indiana; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and mentoring

Annual performance bonus

Career progression

Job summary

TECNICA LIMITED is seeking an IT support professional to provide frontline and second-line assistance for business clients. The role emphasizes resolving IT issues, maintaining secure systems, and delivering excellent customer service.

Based in Dunfermline with remote support, you will gain exposure to Microsoft technologies, cloud services, networking and cybersecurity while receiving ongoing training and mentoring from experienced IT engineers.

Qualifications

• Minimum one year of IT experience, preferably with an MSP.
• Strong customer service and communication skills.
• Solid foundation in desktop support and basic networking.
• Ability to manage tasks independently while escalatING appropriately.

Responsibilities

• Provide first- and second-line IT support remotely and at client sites.
• Install, configure and maintain computers, laptops, printers and business applications.
• Diagnose and resolve hardware, software, Windows OS and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, user accounts and email services.
• Assist with Windows Server, Active Directory, Entra ID and Azure administration.
• Troubleshoot networking issues including IP addressing, DNS, DHCP, Wi‑Fi, VPNs, switches and firewalls.
• Assist with system monitoring, patching, backups, security measures and disaster recovery.
• Maintain accurate service desk tickets and client records.

Skills

IT support

Customer service

Windows troubleshooting

Networking basics

Microsoft 365

Remote support

Education

Degree in Computer Science or IT

Tools

Microsoft 365

Job description

This is an excellent opportunity for someone with minimum one year's IT experience, preferably with an MSP, who wants to build on their existing skills, gain exposure to a wide range of technologies and develop towards cloud, networking and infrastructure engineering.

The Role - based Dunfermline

You will provide technical support to a portfolio of business clients, resolving IT issues and helping maintain secure, reliable systems. You should have a sound foundation in desktop support, troubleshooting and basic networking, ideally gained within an MSP or business IT support environment. Excellent customer service is essential. You will need a professional, helpful approach, good communication skills and the ability to manage tasks independently while recognising when to seek guidance.

Working alongside experienced engineers, you will receive ongoing training and practical experience to develop your technical expertise in Microsoft technologies, cloud services, networking and cybersecurity.

Key Responsibilities

• Provide first-and second-line IT support remotely and, where required, at client sites.
• Install, configure and maintain computers, laptops, printers and business applications.
• Diagnose and resolve hardware, software, Windows operating system and connectivity issues.
• Support Microsoft 365, including Outlook, Teams, user accounts and email services.
• Assist with Windows Server, Active Directory, Entra ID and Azure administration.
• Troubleshoot networking issues involving IP addressing, DNS, DHCP, Wi‑Fi, VPNs, switches and firewalls.
• Assist with system monitoring, patching, backups, security measures and disaster recovery.
• Assist with the support and maintenance of virtualised environments, including Hyper‑V and VMware, with opportunities to develop practical experience through ongoing training.
• Maintain accurate service desk tickets, technical documentation and client records.
• Support IT projects, including hardware upgrades, cloud migrations and infrastructure improvements.
• Deliver excellent customer service, keeping clients informed and managing expectations professionally.
• Participate in ongoing training and professional development.

What We Offer

• Career progression with - ongoing training and mentoring from experienced IT professionals.
• Hands‑on experience with a wide range of business technologies and systems.
• Career progression towards cloud, networking, infrastructure engineering or cybersecurity.
• Opportunities to gain relevant industry professional qualifications and certifications.
• A supportive, professional team environment.
• Competitive salary based on experience.
• Annual performance bonus

The Ideal Candidate - Local to Dunfermline

You will have a solid foundation in IT support, enjoy solving technical problems and take pride in delivering excellent customer service. Ideally, you will have experience working in an IT support environment, preferably within an MSP or supporting business clients.

• Degree in Computer Science, IT or a related discipline, or equivalent relevant qualifications and experience.
• Good working knowledge of Windows desktop systems, computer hardware and software troubleshooting.
• Experience supporting end users and resolving common technical issues.
• Basic understanding of networking, including TCP/IP, DNS, DHCP, Wi‑Fi and VPNs.
• Familiarity with Microsoft 365, Outlook, Teams and common business applications.
• Excellent customer service and communication skills, with a professional and approachable manner.
• Strong problem‑solving, organisational and time‑management skills.
• Ability to prioritise tasks, manage multiple support requests and maintain accurate records.
• Ability to work independently on routine tasks while collaborating with colleagues and escalating issues appropriately.
• A proactive attitude and willingness to learn new technologies through ongoing training.
• Full, valid UK driving licence, where required for occasional client visits