IT Support Specialist Level 3 (MSP)

ONE2ONE Inc; Lancaster (Lancaster County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health

Dental

PTO

401k

Job summary

ONE2ONE Inc, a leading MSP in Lancaster County, seeks a hands-on IT professional to support end-user issues, monitor networks, servers, and cloud environments, and act as escalation point for complex challenges.

You will collaborate with the Service Team to diagnose problems, stabilize environments, and deliver reliable, secure IT services for clients and internal staff.

This role emphasizes proactive problem solving and teamwork, with opportunities to grow within a dynamic tech environment.

Qualifications

• 3-5+ years in IT support or systems administration (MSP experience preferred).
• Solid knowledge of Windows environments, Active Directory, DNS/DHCP/VLANs, and server infrastructure.
• Ability to diagnose and resolve complex issues and support others.
• Ability to collaborate with the Service Team and step in as needed.
• Certifications such as Network+ or Security+ are preferred.

Responsibilities

• Support and stabilize client environments: monitor, maintain, and optimize networks, servers, and cloud environments.
• Serve as technical escalation point for the Service Team on complex issues.
• Troubleshoot effectively across systems, networking, and infrastructure.
• Strengthen security posture: assist with firewalls, VPNs, backups, and related measures.
• Deliver a high-quality, 5-star support experience to clients and internal staff.
• Day-to-day: assist with EU issues alongside the Service Team.
• Next level: handle escalations and more complex technical challenges.

Skills

Windows environments

Active Directory

Networking fundamentals

Server infrastructure

Problem solving

Team collaboration

Certifications

Job description

Join Our Team as the Backbone of IT Excellence

Ready to take your technical skills to the next level? Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging?

ONE 2 ONE Inc., a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands‑on, working through day‑to‑day end‑user (EU) issues while also serving as an escalation point for more advanced technical challenges.

What You'll Do

• Support & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environments
• Own Escalations: Act as a technical escalation point for the Service Team on complex issues
• Troubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructureStrengthen Security: Support firewalls, VPNs, backups, and overall security posture
• Deliver a 5-Star Experience: Provide clear, confident support to both clients and internal team members

Requirements

• Technical Experience: 3-5+ years in IT support or systems administration (MSP experience strongly preferred)
• Core Knowledge: Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure
• Problem Solving: Ability to work through more complex issues and support others in doing the same
• Team Mindset: Comfortable collaborating with the Service Team and stepping in as needed
• Certifications (Preferred): Network+, Security+, or similar

Benefits

Why ONE 2 ONE?

• Growth: Exposure to a wide range of environments, systems, and technologies
• Team Environment: Collaborative culture where you're supported and your input matters
• Impact: Opportunity to be a key technical resource and make a real difference
• Benefits: Health, dental, PTO, 401k, and more

The Role in a Snapshot

• Day-to-day: Supporting EU issues alongside the Service Team
• Next level: Handling escalations and more complex technical challenges
• Goal: Be a reliable, go-to technical resource for both clients and team