IT Support Specialist Level 3 (MSP)

ONE2ONE Inc.; Town of Lancaster (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401k

Job summary

ONE2ONE Inc. in the Town of Lancaster is looking for a dedicated IT professional to provide technical support and serve as an escalation point for complex issues. The ideal candidate should have 3-5+ years of experience in IT support or systems administration, especially within a managed service provider environment. Key responsibilities include monitoring and optimizing client networks, troubleshooting advanced issues, and collaborating with a strong team. Benefits include health, dental, PTO, and 401k.

Qualifications

• 3-5+ years in IT support or systems administration, preferably in an MSP environment.
• Core knowledge of networking fundamentals like DNS, DHCP, VLANs, and server infrastructure.
• Certifications like Network+, Security+, or similar are preferred.

Responsibilities

• Monitor, maintain, and optimize client networks, servers, and cloud environments.
• Act as a technical escalation point for the Service Team on complex issues.
• Support firewalls, VPNs, backups, and overall security posture.

Skills

Technical support

Systems administration

Networking fundamentals

Problem solving

Team collaboration

Tools

Windows environments

Active Directory

Job description

Join Our Team as the Backbone of IT Excellence

Ready to take your technical skills to the next level? Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging? ONE 2 ONE Inc., a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands‑on, working through day-to-day end‑user (EU) issues while also serving as an escalation point for more advanced technical challenges.

What You'll Do

• Support & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environments
• Own Escalations: Act as a technical escalation point for the Service Team on complex issues
• Troubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructure
• Strengthen Security: Support firewalls, VPNs, backups, and overall security posture
• Deliver a 5-Star Experience: Provide clear, confident support to both clients and internal team members

Qualifications

• Technical Experience: 3–5+ years in IT support or systems administration (MSP experience strongly preferred)
• Core Knowledge: Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure
• Problem Solving: Ability to work through more complex issues and support others in doing the same
• Team Mindset: Comfortable collaborating with the Service Team and stepping in as needed
• Certifications (Preferred): Network+, Security+, or similar

Why ONE 2 ONE?

• Growth: Exposure to a wide range of environments, systems, and technologies
• Team Environment: Collaborative culture where you’re supported and your input matters
• Impact: Opportunity to be a key technical resource and make a real difference
• Benefits: Health, dental, PTO, 401k, and more

The Role in a Snapshot

• Day-to-day: Supporting EU issues alongside the Service Team
• Next level: Handling escalations and more complex technical challenges
• Goal: Be a reliable, go-to technical resource for both clients and team

Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!