Technical Support Analyst

Acuity; Indiana; On-site; USD 55,000 - 75,000; Full time

Job summary

Acuity Inc. seeks an experienced Technical Support Specialist to join the IT Operations team in the United States. You will deliver Level 1/2 IT helpdesk support, manage endpoint devices, and administer Microsoft technologies across enterprise environments.

You will troubleshoot hardware/software, support AV systems and Teams Rooms, coordinate with regional/global IT, and maintain documentation.

Qualifications

• Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.
• Hands-on experience administering Microsoft 365 and associated services.
• Strong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune.
• Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues.
• Experience providing remote support and managing enterprise end-user environments.
• Strong problem-solving, communication, and customer service skills.

Responsibilities

• Provide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi-Fi, printer, and remote-access issues.
• Configure and deploy computers, software, and endpoint devices.
• Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
• Manage user onboarding/offboarding, account provisioning, access, permissions, and authentication.
• Manage endpoint compliance, application deployment, and device policies through Intune.
• Handle IT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.
• Maintain IT asset inventory, audits, warranty records, and compliance documentation.
• Support AV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).
• Monitor IT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.
• Maintain technical documentation and provide responsive, high-quality end-user support.

Skills

IT Helpdesk

Desktop Support

Customer Service

Microsoft 365

Azure AD / Entra ID

Intune

Active Directory

Network Troubleshooting

Remote Support

Documentation

Education

Bachelor of Engineering

Tools

Microsoft 365 Admin Center

Exchange Online

Azure Entra ID

Intune

Remote Desktop (RDP)

Active Directory

Ticketing tools (ServiceNow/Jira/Freshservice/Zendesk)

Job description

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

We are seeking an experienced Technical Support Specialist to join the IT Operations team. As a frontline member of the IT organization, you will be responsible for delivering Level 1 and Level 2 technical support to employees, managing endpoint devices, administering Microsoft technologies, and ensuring seamless IT operations. This role requires strong troubleshooting abilities, excellent customer service skills, and hands‑on experience supporting enterprise IT environments.

Key Tasks & Responsibilities (Essential Functions)

• Provide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi‑Fi, printer, and remote‑access issues.
• Configure and deploycomputers, software, and endpoint devices.
• AdministerMicrosoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
• Manageuser onboarding/offboarding, account provisioning, access, permissions, and authentication.Manage endpoint compliance, application deployment, and device policies through Intune.
• HandleIT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.Maintain IT asset inventory, audits, warranty records, and compliance documentation.
• SupportAV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).
• MonitorIT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.
• Maintain technical documentation and provideresponsive, high-quality end-user support.

Bachelor of Engineering

Skills and Minimum Experience Required

• Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.
• Hands‑on experience administering Microsoft 365 and associated services.
• Strong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune.
• Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues.
• Experience providing remote support and managing enterprise end‑user environments.
• Strong problem‑solving, communication, and customer service skills.

Preferred Skills and Experience

• Microsoft 365 Administration
• Exchange Online
• Active Directory
• Helpdesk & Desktop Support
• VPN, Wi‑Fi, and Network Troubleshooting
• RDP and Remote Support Tools
• IT Asset Management
• IT Procurement
• Microsoft Teams Rooms (MTR)
• Audio-Visual (AV) Support
• ServiceNow, Jira, Fresh service, Zendesk, or similar ticketing tools

QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation in the Application Process: Acuity Inc. is an equal opportunity employer. It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment. This includes the provision of reasonable accommodation in the application process. If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at [phone], and select option 4. Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed. The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.