IT Support Specialist

Webflow; United States; Presencial; USD 590 - 1200; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity participation

Medical coverage

Dental coverage

Vision coverage

Paid parental leave

Flexible vacation

Sabbatical program

Wellness stipends

Retirement savings

Resumo da oferta

Webflow is seeking an IT Support Specialist to act as the primary on-site tech presence for a hybrid workforce in our Buenos Aires office. You will handle help desk tickets, AI-assisted troubleshooting, audiovisual setup, and hands-on ownership of office technology.

In collaboration with Workplace Experience, you will provision equipment, support onboarding, maintain inventory, and escalate complex issues. This full-time role requires in-office work in Buenos Aires, with occasional travel to

Qualificações

• 2–4 years of hands-on experience with help desk ticketing systems.
• Troubleshooting macOS environments, peripherals, and office technology.
• Experience supporting audiovisual setups for meetings, presentations, and events.
• Proficient with onboarding, including account setup and hardware provisioning.
• Able to perform in-office setup and lift up to 20 lbs.
• Full-time availability to work from the Buenos Aires office with occasional travel.

Responsabilidades

• Resolve employee tickets through the help desk using AI-powered tooling.
• Document recurring issues and fixes to expand the knowledge base.
• Own audiovisual setup and operation for meetings and events.
• Diagnose and resolve hardware and software issues on macOS devices and peripherals.
• Collaborate with Workplace Experience to provision equipment and support build-outs.
• Provide local support for Argentina-based employees and back up onboarding cohorts.
• Maintain hardware/software inventory and escalate complex issues.

Conhecimentos

Help desk systems

macOS troubleshooting

Audiovisual setup

Onboarding & provisioning

In-office setup & lifting

Full-time availability

AI-powered tooling

Ferramentas

AI-powered tooling

Descrição da oferta de emprego

Role overview

An IT Support Specialist role embedded in a Buenos Aires office, serving as the primary on-site technical presence for a hybrid workforce. The position blends help desk ticket work, AI-assisted troubleshooting, audiovisual setup, and hands‑on office technology ownership, partnering closely with Workplace Experience.

Responsibilities

• Resolve employee tickets through the help desk using AI‑powered tooling for triage, troubleshooting, and closure.
• Document recurring issues and fixes to expand the internal knowledge base and improve tooling effectiveness.
• Own audiovisual setup and operation for meetings, presentations, and larger office events.
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and shared office technology.
• Partner with the Workplace Experience team to order, provision, and deploy equipment and support office build‑outs.
• Provide local support for Argentina‑based employees and back up onboarding cohorts during high‑volume hiring periods.
• Maintain hardware and software inventory and elevate complex issues to the right internal teams.

Requirements

• Two to four years of hands‑on experience with help desk ticketing systems.
• Comfort troubleshooting macOS environments, peripherals, and office technology.
• Experience supporting audiovisual setups for meetings, presentations, and events.
• Proficiency with new hire onboarding, including account setup, hardware provisioning, and day‑one enablement.
• Ability to perform physical in‑office work such as setting up desks, provisioning equipment, and lifting up to 20 lbs.
• Availability to work full‑time from the Buenos Aires office, with occasional travel and the flexibility to support events outside standard hours.

Nice to have

• Curiosity about AI‑powered support tools and a willingness to build fluency in emerging technologies.

Benefits and work setup

• Hybrid schedule of 1-3 days per week in the Buenos Aires office.
• Permanent, full‑time employee status.
• Equity participation, comprehensive medical, dental, and vision coverage, and paid parental leave.
• Flexible vacation, paid holidays, sabbatical program, and wellness resources including mental health support.
• Retirement savings support and localized monthly stipends for work and wellness expenses.