IT Support Technician I - Buenos Aires

Interlaced

United States

Remote

USD 18,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Cell phone reimbursement

Health & wellness reimbursements

5 paid Vacation days annually

16 paid Holidays annually - 6 fixed /

10 flexible

Job summary

Interlaced is hiring a contracted IT Support Technician I to assist end users remotely from a home office. The role focuses on help desk support, troubleshooting across Meraki, Azure, AWS, GCP, and Microsoft 365, and customer-facing communication in English.

Ideal candidates have 1+ years in IT support, strong problem solving, and the ability to simplify complex tech for non-technical users. Hours align with Pacific Time, with a full-time remote arrangement and international client engagement.

Qualifications

1+ years in IT with a focus on help desk or customer support.
Strong English (B2 or higher)
Able to work remotely and during Pacific Time business hours
Comfortable communicating technical solutions to end users
Familiarity with a variety of business tech tools and cloud services

Responsibilities

Serve as a key support layer and communicate availability and client responsibilities.
Handle tickets proactively and escalate only when necessary.
Assist with approval workflows and contact verification.
Resolve reactive tickets and contribute to proactive maintenance and internal projects.
Monitor KPIs via dashboards and improve SLA/resolution times.
Develop knowledge of Interlaced systems and client service plans.
Identify opportunities for Interlaced services during client interactions.
Under supervision, execute assigned projects and training.
Provide training to new IT Support Associates.

Skills

Customer service

Communication

English proficiency

Problem solving

Time management

Tools

Meraki

Ubiquiti

MacOS

Windows

Azure

AWS

GCP

Microsoft 365

Google Workspace

Slack

OneLogin

Okta

JumpCloud SSO

SentinelOne

DNS/Email security

Datto/Backupify

BackBlaze

Zoom

Microsoft Teams

RingCentral

Addigy

JumpCloud MDM

Kandji

Intune

Mosyle

Job description

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
We have professional development pathways throughout the organization with accompanying training programs.
We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
We are poised for significant growth in 2026 and beyond, and need you to help us do it!
We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Interlaced is looking to hire a contracted IT Support Technician I in Buenos Aires, Argentina. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for is an efficient problem solver, has high technical skills and experience, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client’s business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

Roles & Responsibilities

Acting as a key layer of Interlaced’s support team you have a responsibility to clearly communicate your availability to IT Support Associates and schedule your client responsibilities proactively.
Self-sufficient when taking proactive and reactive tickets. Only escalating to IT Support Technician II when a documented solution fails or Interlaced SLA is in jeopardy.
Gatekeeper for Key Contact approval process and contact verification.
Taking reactive support tickets to resolution and escalating, if needed. Working on proactive maintenance, internal initiatives, or personal education when not working with clients.
Review and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc).
Develop knowledge of internal Interlaced systems and client facing technology solutions.
Develop knowledge of Interlaced clients and Interlaced’s service plans.
Basic understanding of Interlaced’s project offerings and how to identify areas of opportunity for Interlaced clients.
Under direct supervision, working on assigned project tasks for assigned clients.
Complete assigned training, shadowing, and identify areas of interest for future education.
Provide training to IT Support Associates and new Interlaced employees.

Ideally, this candidate has a minimum of 1+ years working in IT, with a focus on help desk and customer support.This is a full-time contract position working remotely to assist end users through remote sessions via chat, phone, and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection.

Candidates should possess B2 or higher proficiency in English. This position is from the hours of 8:00am - 5:00pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays.

Below are tools we work with at Interlaced and proficiency in several of these tools is preferred: