Support Guru | 8-5 pm CST

CIO Landing, Inc.; United States; Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Remote work

Birthday leave

Wellbeing stipend

Equipment provided

Generous leave

Monthly rewards program

Buddy program

Referral program

24/7 virtual medical assistance

Job summary

CIO Landing, Inc. is a USA-based customer service company that delivers IT services and strives to make clients exceptionally happy.

Based in Chicago and Miami, we are growing fast and looking for reliable, self-motivated changemakers who are methodical and passionate about service. Join a collaborative team to respond to requests by phone or ticket, document incidents, create SOPs, and drive quality improvements.

Qualifications

• Reliable, self-motivated, and methodical individuals are welcome.
• Excellent customer service is a must.
• Ability to work well in a team and communicate clearly.

Responsibilities

• Deliver customer satisfaction through exceptional service.
• Respond quickly to customer requests via phone or tickets.
• Communicate with customers about incidents or service progress.
• Escalate requests that cannot be scheduled within SLAs.
• Enter time accurately and maintain detailed tickets.
• Create and maintain SOPs and documentation.
• Support Microsoft technologies and cloud solutions (Microsoft 365, Azure).
• Assist with remote access solutions (VPN, RDP).
• Work hours: Mon-Fri 8am-5pm Central Time.

Skills

Customer service

Communication

Teamwork

Time management

Tools

Microsoft 365

Azure

Hyper-V

VMware

Windows Server

Job description

OVERVIEW

We are a customer service company that happens to provide IT services! We are based in USA (Miami & Chicago) looking to grow fast, and we work with passion and dedication to provide the best IT Support service we can! The number one goal of everyone in our team is to make our clients exceptionally happy. At CIO Landing, no two days are the same. By joining CIO, you are part of an ambitious team of changemakers who have a restless curiosity and a drive for ingenuity. We stand as a team, learning together! We are not looking for job seekers. We want changemakers! To apply, you should be reliable, self-motivated, and very methodical. Excellent customer service is a must! We’re driven by curiosity, passion, optimism, and the belief that everybody can grow. We start from the basis of respect, taking ownership and having initiative, empathy, and attitude.

RESPONSIBILITIES & TASKS

• Deliver customer satisfaction through exceptional service
• Quickly respond to customer requests as they arrive through phone calls, or ticket creation by the customer
• Ability to work in a team
• Communicate effectively with customers, keeping them informed of incidents or service requests progress, notifying them of impeding changes or agreed outages
• Escalate service requests that cannot be scheduled within agreed service levels
• Responsible for entering time as it occurs
• Ensure detailed service tickets are maintained for each service request
• Creation and maintenance of SOPs and documentation
• Report to Professional Services recommendation to reduce the amount of ticket
• IT support relating to technical issues involving Microsoft's core business applications and operating systems, as well as virtual environments built on Microsoft Hyper-V, Azure, and VMware
• Support services for Microsoft related technologies: Windows Server, Exchange, SharePoint, etc
• Support of cloud solutions for customers including Microsoft 365, Azure, and other software as a service application
• Support remote access solutions: VPN, RDP, Windows 365
• Work Hours: Monday-Friday 8 am - 5 pm Central Time.

EXCLUSIVE BENEFITS

• Salary in USD
• 100% Remote – Work from anywhere in the world!
• Birthday Leave – Enjoy your special day off!
• Internet & Wellbeing – Monthly bonus to support your connectivity and wellness.
• Top-Tier Technical Equipment – We provide a complete work setup (chair, monitor, laptop, headphones, keyboard, etc.). Plus, you keep your old laptop when it’s time for an upgrade!
• Comprehensive Paid Leave – Including holidays, vacation, personal days, study days, moving days, and maternity/paternity leave.
• Additional Vacation Days: 1-2 years: Twelve (12) vacation days 3-5 years: Fifteen (15) vacation days
• Flexible Rewards Program – Earn points and redeem them for vouchers, experiences, extra days off, dinners, and more!
• Buddy Program – A peer mentor to guide you from day one.
• Referral Tech Program – Recommend great talent and get rewarded!
• 24/7 Virtual Medical Assistance – Health support whenever you need it.
• Shadow a Leader – Spend a full week learning from a top executive.
• English Classes – Improve your language skills with company-sponsored lessons.
• Monthly Coworking & After Office (Buenos Aires) – Get together with your team!

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