IT Support Specialist

Cibo Vita; Totowa (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Paid Holidays

Career Growth & Development

Job summary

Cibo Vita in Totowa, NJ is seeking an IT Support Technician to provide first-line technical support for employees, installing, maintaining, and troubleshooting hardware, software, and mobility devices to keep operations running smoothly.

You will work with the Senior IT Technician on projects, assist with onboarding, asset management, and ensure reliable access to Microsoft 365 apps such as Outlook and Teams across a manufacturing environment.

Qualifications

• Associate's degree in information technology or related field preferred.
• Equivalent technical training or relevant work experience will be considered.

Responsibilities

• Serve as the first point of contact for employee technology support requests.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
• Escalate complex technical issues to the Senior IT Technician as needed.
• Maintain excellent customer service and communicate effectively with users throughout issue resolution.
• Create, modify, and deactivate user accounts in accordance with company policies.
• Assist with password resets, MFA, and access requests.
• Support employee onboarding by preparing equipment, creating user accounts, and ensuring all technology is ready on the employee's first day.
• Support employee offboarding by collecting equipment and disabling system access.
• Deploy and maintain company-issued laptops, desktops, mobile phones, and tablets.
• Track IT inventory and maintain accurate asset records.
• Coordinate equipment repairs, warranty claims, and replacements.
• Assist with hardware refresh programs.
• Install and update approved software applications.
• Perform operating system updates and routine maintenance.
• Assist with software licensing and application deployments.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
• Assist with maintaining printers, conference room technology, and network-connected devices.
• Help monitor system backups and basic network connectivity.
• Support Wi-Fi troubleshooting and basic network issues.
• Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.

Skills

Customer service

Communication

Team collaboration

Education

Associate's degree in IT

Equivalent training/experience

Tools

Windows 10/11

Microsoft 365

Active Directory (basic)

Printer support

Networking basics (TCP/IP, VPN)

Job description

Job Description

About Us: At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks under the Nature's Garden brand, combining quality ingredients with creative flavor and function. Our products are designed to support wellness, sustainability, and better snacking choices helping consumers "Snack With Purpose." Position Summary The IT Support Technician is responsible for providing first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and technology systems. This role ensures employees have reliable technology to perform their jobs while supporting the organization's IT infrastructure, user onboarding, equipment management, and day-to-day technology operations. The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support

• Serve as the first point of contact for employee technology support requests.
• Troubleshoot and resolve hardware, software, printer, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
• Escalate complex technical issues to the Senior IT Technician as needed.
• Maintain excellent customer service and communicate effectively with users throughout issue resolution.

User Administration

• Create, modify, and deactivate user accounts in accordance with company policies.
• Assist with password resets, multi-factor authentication (MFA), and access requests.
• Support employee onboarding by preparing equipment, creating user accounts, and ensuring all technology is ready on the employee's first day.
• Support employee offboarding by collecting equipment and disabling system access.

Hardware & Asset Management

• Deploy and maintain company-issued laptops, desktops, mobile phones, and tablets.
• Track IT inventory and maintain accurate asset records.
• Coordinate equipment repairs, warranty claims, and replacements.
• Assist with hardware refresh programs.

Software Support

• Install and update approved software applications.
• Perform operating system updates and routine maintenance.
• Assist with software licensing and application deployments.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.

Infrastructure Support

• Assist with maintaining printers, conference room technology, and network-connected devices.
• Help monitor system backups and basic network connectivity.
• Support Wi-Fi troubleshooting and basic network issues.
• Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.

Qualifications

• Associate's degree in information technology, Computer Science, or related field preferred.
• Equivalent technical training or relevant work experience will be considered.

Experience

• 1-3 years of IT support or Help Desk experience.
• Experience supporting Windows operating systems and Microsoft Office.
• Manufacturing or warehouse technology support experience is a plus.

Technical Skills

• Windows 10/11
• Microsoft 365
• Basic Active Directory administration
• Computer hardware troubleshooting
• Printer support
• Basic networking concepts (TCP/IP, Wi-Fi, VPN)
• Basic cybersecurity awareness

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Paid Holidays
• Career Growth & Development

Cibo Vita is a CPG manufacturer located in Totowa, NJ, with a focus on high-quality, innovative, "better for you" snacks. Cibo Vita primarily operates under its flagship brand, Nature's Garden, which has a national presence.