IT Support Manager

Cibo Vita; Totowa (NJ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid PTO

Company Holidays

Career Growth

Job summary

Cibo Vita, based in Totowa, NJ, seeks a Senior IT Technician to maintain and secure our IT infrastructure. You will provide Tier II/III support, administer Microsoft 365, AD, and cloud services, and mentor junior staff while leading small projects.

You will collaborate with operations to ensure reliable systems for our Nature’s Garden snack brand, with a focus on security, disaster recovery, and user access management. This role requires hands-on experience and a proactive, team-oriented mindset.

Qualifications

• Associate or bachelor's degree in IT, Computer Science, or related field preferred.
• 5 years of progressive IT support experience.
• Experience administering Microsoft 365 and Active Directory.
• Experience supporting Windows OS, networking, and enterprise infrastructure.

Responsibilities

• Provide Tier II and III support for hardware, software, network, and system issues.
• Troubleshoot and resolve complex desktop, laptop, mobile device, printer, and peripheral problems.
• Mentor junior IT technicians and lead small technology projects.
• Assist in cybersecurity, backup, disaster recovery, and compliance initiatives.

Skills

IT support

Networking

Mentoring

Problem solving

Education

Associate/Bachelor's degree in IT or related field

Tools

Microsoft 365

Active Directory

Azure Active Directory

Exchange Online

SharePoint

OneDrive

Job description

Job Description

About Us: At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks under the Nature’s Garden brand, combining quality ingredients with creative flavor and function. Our products are designed to support wellness, sustainability, and better snacking choices-helping consumers “Snack With Purpose.”

Position Summary

The Senior IT Technician is responsible for providing advanced technical support and maintaining the organization's IT infrastructure to ensure reliable, secure, and efficient technology operations. This role serves as the primary escalation point for complex technical issues, supports enterprise hardware and software, manages user access, and assists with network, server, and cybersecurity initiatives. The Senior IT Technician also mentors junior IT staff, leads small technology projects, and partners with business leaders to improve the employee technology experience.

Key Responsibilities Technical Support

• Provide Tier II and Tier III support for hardware, software, network, and system issues.
• Troubleshoot and resolve complex desktop, laptop, mobile device, printer, and peripheral problems.
• Serve as the escalation point for issues that cannot be resolved by the Help Desk.
• Maintain high service levels through timely response and resolution of support tickets.

Infrastructure Administration

• Install, configure, and maintain Windows workstations, servers, and enterprise applications.
• Administer Microsoft 365, Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, security groups, permissions, and access controls.
• Support virtualization, backup systems, file servers, and storage solutions.
• Assist with network equipment including switches, wireless access points, VPNs, and firewalls.

Cybersecurity & Compliance

• Implement and monitor cybersecurity best practices.
• Assist with endpoint protection, vulnerability remediation, MFA, and identity management.
• Monitor system health and security alerts.
• Support disaster recovery planning and backup validation.
• Ensure compliance with company IT policies and regulatory requirements.

Project Management

• Lead or participate in IT infrastructure upgrades, system implementations, and technology rollouts.
• Coordinate hardware refresh initiatives and software deployments.
• Document system configurations, procedures, and technical standards.
• Recommend technology improvements that enhance productivity and security.

Asset & Vendor Management

• Maintain IT asset inventory, lifecycle management, and equipment standards.
• Coordinate with vendors for hardware procurement, software licensing, warranty support, and maintenance.
• Track technology expenditures and recommend cost-effective solutions.

Team Leadership

• Mentor junior IT technicians and provide technical guidance.
• Develop knowledge base articles and standard operating procedures.
• Assist in training employees on technology tools and cybersecurity awareness.

Qualifications Education

• Associate or bachelor's degree in information technology, Computer Science, or related field preferred.
• Equivalent combination of education and experience will be considered.

Experience

• 5 years of progressive IT support experience.
• Experience supporting a manufacturing or distribution environment preferred.
• Experience administering Microsoft 365 and Active Directory.
• Experience supporting Windows operating systems, networking, and enterprise infrastructure.
• Continuous learning mindset
• Ability to work independently while collaborating across departments

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Paid Holidays
• Career Growth & Development

Cibo Vita is a CPG manufacturer located in Totowa, NJ, with a focus on high-quality, innovative, “better for you” snacks. Cibo Vita primarily operates under its flagship brand, Nature’s Garden, which has a national presence.