IT Support Technician

Costa Rica Laboro Bancos, coopes, financieras y microfinancieras; United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Training & certification support

Job summary

Costa Rica Laboro Bancos, coopes, financieras y microfinancieras is hiring an IT Support Technician to provide first-line help desk support for hardware, software, and network issues, ensuring smooth day-to-day IT operations.

The role covers desktop/laptop maintenance, account provisioning, asset management, security awareness, and user education in a collaborative, technology-driven environment. Training and career growth opportunities are offered.

Qualifications

• Experience in IT support help desk or related roles.
• Basic knowledge of hardware, OS, networking, and troubleshooting.
• Familiarity with Windows, macOS, Microsoft 365, Active Directory, and business apps.
• Understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPN connectivity.
• Strong problem-solving, communication, and customer service skills.
• Relevant certifications (CompTIA A+/Network+) are advantageous.

Responsibilities

• Provide first-line technical support for hardware, software, network, and system issues.
• Diagnose, troubleshoot, and resolve IT incidents promptly and professionally.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Support operating systems, business apps, email, and collaboration tools.
• Manage user accounts, passwords, access permissions, and system configurations.
• Monitor IT infrastructure, networks, and connected devices.
• Escalate complex issues to senior staff or external vendors when needed.
• Assist with system upgrades, software deployments, and hardware installations.
• Maintain records of support requests, resolutions, and IT assets.
• Support onboarding/offboarding, including device setup and account provisioning.
• Educate users on IT best practices, security awareness, and proper usage.
• Ensure compliance with IT policies, security standards, and data protection.

Skills

IT support

Help desk

Networking basics

Troubleshooting

Customer service

Communication

Certifications

Education

Diploma or Bachelor’s degree in IT/CS

Tools

Windows

macOS

Microsoft 365

Active Directory

Job description

We’re Hiring: IT Support Technician

Employment Type: Full-Time

Level: Entry-Level to Mid-Level

We are seeking a customer-focused and technically skilled IT Support Technician to provide technical assistance and support for computer systems, hardware, software, and network-related issues. This role is responsible for ensuring smooth day-to-day IT operations by troubleshooting technical problems, maintaining IT equipment, and supporting end users across the organization.

Key Responsibilities

• Provide first-line technical support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve IT incidents in a timely and professional manner.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Support operating systems, business applications, email systems, and collaboration tools.
• Manage user accounts, passwords, access permissions, and system configurations.
• Monitor and maintain IT infrastructure, networks, and connected devices.
• Escalate complex technical issues to senior IT staff or external vendors when required.
• Assist with system upgrades, software deployments, and hardware installations.
• Maintain accurate records of support requests, resolutions, and IT assets.
• Support onboarding and offboarding processes, including device setup and account provisioning.
• Educate users on IT best practices, security awareness, and proper system usage.
• Ensure compliance with company IT policies, security standards, and data protection requirements.

Requirements

• Experience in IT support, help desk, technical support, or related roles is preferred.
• Basic knowledge of computer hardware, operating systems, networking, and troubleshooting techniques.
• Familiarity with Windows, macOS, Microsoft 365, Active Directory, and common business applications.
• Understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to prioritize and manage multiple support requests effectively.
• Strong attention to detail and commitment to service excellence.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent are advantageous.
• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field is preferred.

What We Offer

• Opportunity to gain hands-on experience across diverse IT systems and technologies.
• Exposure to technical support, networking, cybersecurity, cloud services, and infrastructure management.
• Career progression into Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager roles.
• A collaborative, technology-driven, and supportive work environment.
• Training, certification support, and professional development opportunities.
• Competitive compensation and comprehensive benefits package.