IT Support Specialist

Alliedonesource; Topeka (KS); On-site; USD 50,000 - 55,000; Full time

Job summary

Alliedonesource is seeking an IT Support Specialist to serve as the frontline resource for end-user assistance, handling tickets and troubleshooting Windows and Microsoft 365 issues. You’ll keep laptops, desktops, printers, and peripherals running smoothly in a collaborative team with defined processes.

This role offers hands-on exposure to endpoint management, access support, and ongoing process improvements, with a focus on clear documentation and security practices.

Qualifications

• 1+ year of experience in help desk, service desk, desktop support, or IT support.
• Strong troubleshooting across Windows PCs, peripherals, printing, connectivity, and MS 365 apps.
• Professional customer support with clear communication.
• Solid ticket documentation of steps, outcomes, and next actions.
• Comfort with standard procedures for access requests and security.

Responsibilities

• Be the frontline resource for end-user support by handling tickets.
• Troubleshoot Windows and Microsoft 365 issues.
• Maintain laptops, desktops, printers and peripherals.
• Work in a team with defined processes and escalation paths.
• Gain hands-on exposure to endpoint management and access support.

Skills

Help desk experience

Troubleshooting Windows

Microsoft 365

Customer-focused communication

Ticket documentation

Security procedures

Education

Associate degree in IT or related field

Experience in multi-user environment

Tools

ServiceNow or similar

Intune / endpoint management

Active Directory / Entra ID

Regulated environment exposure

Job description

If you enjoy solving real user problems and want a role that builds enterprise-level IT fundamentals fast, thisIT Support Specialistopportunity is a strong next step. As anIT Support Specialist, you'll be a frontline resource for end-user support-handling tickets, troubleshooting Windows and Microsoft 365 issues, and keeping laptops, desktops, printers, and peripherals running smoothly. TheIT Support Specialistworks in a team environment with clear processes, escalation paths, and plenty of hands-on exposure to endpoint management, access support, and continuous improvement.

Required Skills

• 1+ year of experience inhelp desk, service desk, desktop support, or IT support
• Strong troubleshooting ability across:
  • Windows PCs/laptops, peripherals, printing, and basic connectivity
  • Microsoft 365 apps (Outlook, Teams, Word/Excel) and common browsers
• Professional customer support skills (clear communication with technical and non-technical users)
• Ticket documentation discipline: capturing steps taken, outcomes, and next actions
• Comfort following standard procedures for access requests and security practices

Nice to Have Skills

• Exposure to an IT service management platform (ex: ServiceNow or similar)
• Endpoint management experience (ex: Intune, Tanium, or similar tools)
• Basic familiarity with directory/access concepts (ex: Active Directory / Entra ID)
• Experience supporting a regulated or process-driven environment

Preferred Education and Experience

• Associate degree (or higher) in IT, Computer Science, Information Systems, or related field (or equivalent experience)
• Experience supporting users in a professional, multi-user environment

Other Requirements

• Relevant certifications are a plus (CompTIA A+ / Network+ or Microsoft-related certs)
• Ability to manage multiple tickets while providing timely status updates and clean documentation

Salary: $50,000 - $55,000

Competitive; based on experience.

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