Desktop/Systems Support Specialist

BravoTECH; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

BravoTECH is seeking a customer-focused IT Support Specialist to provide hands-on technology support across multiple locations. This role is primarily end-user oriented with opportunities to grow into systems administration, cloud, networking, and infrastructure.

You will manage tickets, troubleshoot issues, support Windows devices, Microsoft 365, AD/Entra ID, and help ensure smooth connectivity and device management.

Qualifications

• 2-4+ years of Help Desk, Desktop Support, or IT Support experience.
• Strong Windows troubleshooting and customer service skills.
• Experience with Microsoft 365 and Active Directory/Entra ID.
• Strong communication, judgment, ownership, and follow-through.

Responsibilities

• Provide Tier 1/2 support for Windows devices, mobile devices, printers, AV, software, and connectivity.
• Manage tickets, troubleshoot issues, communicate with users, and follow through to resolution.
• Support Windows endpoint deployment, imaging, patching, and device management.
• Assist with Microsoft 365, Active Directory/Entra ID, user accounts, permissions, and MFA.
• Troubleshoot basic networking, VPN, wireless, and site connectivity issues.
• Support onboarding/offboarding, IT asset management, documentation, and process improvement.

Skills

Windows Troubleshooting

Customer Service

Communication

Ownership

Tools

Microsoft 365

Active Directory / Entra ID

Job description

Growing organization seeking a customer-focused IT Support Specialist to provide hands-on technology support across multiple locations. This is primarily an end-user support role with opportunities to grow into systems administration, cloud, networking, and infrastructure.

Responsibilities

• Provide Tier 1/2 support for Windows devices, mobile devices, printers, AV, software, and connectivity.
• Manage tickets, troubleshoot issues, communicate with users, and follow through to resolution.
• Support Windows endpoint deployment, imaging, patching, and device management.
• Assist with Microsoft 365, Active Directory/Entra ID, user accounts, permissions, and MFA.
• Troubleshoot basic networking, VPN, wireless, and site connectivity issues.
• Support onboarding/offboarding, IT asset management, documentation, and process improvement.

Qualifications

• 2-4+ years of Help Desk, Desktop Support, or IT Support experience.
• Strong Windows troubleshooting and customer service skills.
• Experience with Microsoft 365 and Active Directory/Entra ID.
• Strong communication, judgment, ownership, and follow-through.