IT Support Specialist

Gen4 Dental; Tempe (AZ); Remote; USD 50,000 - 70,000; Full time

Job summary

Gen4 Dental is seeking a Support Specialist to provide L1/L2 technical support in a remote environment. The role involves maintaining computer systems, offering end-user support, and contributing to IT policies. Ideally, candidates will have strong problem-solving skills, proven experience, and a proactive approach to technology management.

Qualifications

• Proven experience as a Support Specialist or similar role.
• Understanding of IT policies and procedures.
• Knowledge of system security and data backup/recovery.

Responsibilities

• Provide L1/L2 technical support in a remote work environment.
• Draft checklists, processes, and technical documentation.
• Install and configure software and hardware.

Skills

Problem solving

Interpersonal skills

Customer service

Organizational skills

Education

Professional IT certifications (MCSA, Network +, Sec +)

Tools

Connectwise PSA

Microsoft Office 365

Remote access tools

Job description

Job Description

Provide L1/L2 technical support in a multi-location, remote work environment with the expertise to navigate a range of technological environments.

Key Responsibilities

• Maintaining the various computer systems owned or operated by the company
• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications
• Providing remote support through use of the telephone, Microsoft Teams, or remote access
• Providing new employees with required hardware and appropriate access to the company’s computer systems
• Drafts checklists, processes, and knowledge base documents for help desk and other support staff; contributes to internal wiki with the creation of technical documentation, manuals, and IT policies
• Install and configure software and hardware
• Troubleshoot issues and outages
• Upgrade systems with new releases and models

Qualifications:
Qualifications

• Proven experience as a Support Specialist, Sys Admin, or similar role
• Resourcefulness and problem-solving aptitude
• Understanding of IT policies and procedures
• Experience with PC/Server Hardware/software, networks (LAN, WAN, Wireless)
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Familiarity with Connectwise PSA (Manage) and other ticketing systems
• Familiarity with remote access tools such as ScreenConnect, TeamViewer, or similar
• Knowledge in Microsoft Office 365 apps, O365 Administration, and Azure
• Experience with RingCentral, 8x8, or other telephony solutions
• Ability to work both independently and collaboratively
• Knowledge of Dental Industry Hardware and Software is a plus

Professional IT certifications are a plus (e.g., MCSA, Network +, Sec +, etc)

Additional Information

**Working Environment & Physical Requirements **

Though this is a remote position, working conditions include those typically seen in an office environment still apply. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Equal Opportunity Employer

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.