IT Support Specialist - Healthcare

Truelogic Software LLC; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Truelogic Software LLC is seeking a System Administrator or IT Support Specialist who will manage helpdesk and technical support tasks, ensuring smooth IT operations. This role involves troubleshooting issues, maintaining IT systems, and may transition into a full-time position based on performance. Join our dynamic team and contribute to transformative projects while enjoying a fully remote work environment.

Benefits

100% Remote Work

Highly Competitive USD Pay

Paid Time Off

Work with Autonomy

Work with Top American Companies

Qualifications

• Strong support skills for Windows 10/11 & macOS.
• Experience administering and troubleshooting Okta SSO.
• Hands-on experience with Zoom Meetings & Zoom Room hardware.

Responsibilities

• Provide helpdesk and technical support to end-users.
• Troubleshoot hardware and software issues on Windows 10/11 and macOS devices.
• Manage and support Microsoft 365.

Skills

Proficiency in Microsoft 365

Troubleshooting Okta SSO

Experience with Zoom Meetings

Familiarity with Slack

Support skills for Windows 10/11

Experience with Intune / Microsoft Endpoint

Knowledge of Mimecast Email Security

Compliance knowledge

Job description

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

This biotechnology company is dedicated to developing innovative and effective therapies, ensuring they are accessible to all patients. Focused on advancing healthcare solutions, it specializes in creating treatments for various health-related conditions, enabling patients to benefit from preventive and cutting-edge cures. Operating within the dynamic biotech industry, it is committed to driving medical innovation and improving patient outcomes.

Job Summary

The System Administrator or IT Support Specialist will be responsible for managing helpdesk and technical support tasks. This role involves troubleshooting issues, maintaining IT systems, and ensuring smooth operations. With strong problem-solving skills and expertise in various technologies, this position may transition into a full-time role based on performance.

Responsibilities

• Provide helpdesk and technical support to end-users across the organization.

• Offer on-site support for executives and staff, as well as remote workforce support.

• Support an international workforce, primarily in the USA.

• Troubleshoot hardware and software issues on Windows 10/11 and macOS devices.

• Manage and support Microsoft 365, with a focus on Exchange and SharePoint.

• Administer and troubleshoot Okta Single Sign-On (SSO).

• Support and manage Zoom Meetings, including Logitech Zoom Room setups.

• Maintain and support Slack for internal communication.

• Utilize Intune/Endpoint Manager and Mosyle/Jamf MDM for device management.

• Manage Mimecast Email Security.

• Oversee and ensure smooth onboarding and offboarding processes.

• Maintain IT documentation and provide regular updates on technical issues.

• Be available on-call for emergency requests.

Qualifications and Job Requirements

• Proficiency in Microsoft 365 & SharePoint Online.

• Experience administering and troubleshooting Okta SSO.

• Hands-on experience with Zoom Meetings & Zoom Room hardware.

• Familiarity with Slack for business communication.

• Strong support skills for Windows 10/11 & macOS.

• Experience with Intune / Microsoft Endpoint MDM & macOS MDM.

• Knowledge of Mimecast Email Security.

• Previous experience in startup or biotech environments is a plus.

• Compliance knowledge

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!