IT Support Specialist

Gen4 Dental Partners; Tempe (AZ); Remote; USD 45,000 - 70,000; Full time

Job summary

A leading company in dental support is seeking a Support Specialist to join its remote team. The ideal candidate will provide L1/L2 technical support, maintain computer systems, and assist employees with technical issues. Strong problem-solving skills and familiarity with IT policies are essential for success in this role. Join a thriving organization where your skills can shine and contribute to a dynamic operational environment.

Benefits

Comprehensive benefits package

Competitive pay

Qualifications

• Proven experience as a Support Specialist, Sys Admin, or similar role.
• Understanding of IT policies and procedures.
• Familiarity with remote access tools.

Responsibilities

• Provide L1/L2 technical support in a remote work environment.
• Maintain computer systems and provide end-user support.
• Draft checklists and create technical documentation.

Skills

Resourcefulness

Problem-Solving

Customer Service

Attention to Detail

Interpersonal Skills

Education

Professional IT certifications (e.g., MCSA, Network +, Sec +)

Tools

Connectwise PSA

Microsoft Office 365

TeamViewer

Job description

Company Description

At Gen4, we pride ourselves on our commitment to providing an incredible patient experience. We are passionate about our craft and the impact we can have on our patients. We aim to foster a doctor-centric organization that allows our doctors to do more of what they love. Culture, high performance, growth, and development are deeply embedded in our business and we have our sights set on finding individuals who are excited to be a part of a growing, flourishing company like ours. We offer competitive pay and a comprehensive benefits package available on the 1st of the month after 30 days of employment for full-time employees.

To learn more about us, check out our website here: https://gen4dental.com/

Job Description

Provide L1/L2 technical support in a multi-location, remote work environment with the expertise to navigate a range of technological environments.

Key Responsibilities

• Maintaining the various computer systems owned or operated by the company
• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications
• Providing remote support through use of the telephone, Microsoft Teams, or remote access
• Providing new employees with required hardware and appropriate access to the company’s computer systems
• Drafts checklists, processes, and knowledge base documents for help desk and other support staff; contributes to internal wiki with the creation of technical documentation, manuals, and IT policies
• Install and configure software and hardware
• Troubleshoot issues and outages
• Upgrade systems with new releases and models
  
  

Qualifications

• Proven experience as a Support Specialist, Sys Admin, or similar role
• Resourcefulness and problem-solving aptitude
• Understanding of IT policies and procedures
• Experience with PC/Server Hardware/software, networks (LAN, WAN, Wireless)
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Familiarity with Connectwise PSA (Manage) and other ticketing systems
• Familiarity with remote access tools such as ScreenConnect, TeamViewer, or similar
• Knowledge in Microsoft Office 365 apps, O365 Administration, and Azure
• Experience with RingCentral, 8x8, or other telephony solutions
• Ability to work both independently and collaboratively
• Knowledge of Dental Industry Hardware and Software is a plus
  
  

Professional IT certifications are a plus (e.g., MCSA, Network +, Sec +, etc)

Additional Information

Working Environment & Physical Requirements

Though this is a remote position, working conditions include those typically seen in an office environment still apply. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Equal Opportunity Employer

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.