IT Support Specialist

Florida State University; Tallahassee (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Florida State University’s National High Magnetic Field Laboratory invites applications for a role within the Computer Support Group. The position provides specialized IT support for NHMFL faculty and staff, including setup of Windows and MacOS devices, imaging server maintenance, and user account administration.

A Bachelor's degree or equivalent with four years of experience is required, with preferred experience in Active Directory and Azure.

Qualifications

• Bachelor's degree or equivalent and four years of experience (or combination).
• Experience with Windows and macOS environments is preferred.
• Active Directory experience is preferred.

Responsibilities

• Set up and install networked servers, workstations, desktops, and laptops with Windows or MacOS.
• Maintain imaging server and device management tooling (e.g., MDM).
• Install and maintain networked printers, scanners, and lab equipment.
• Create and administer user accounts in Active Directory and Exchange/365.
• Provide end-user instruction for OS, software, and video-conferencing systems.
• Assist with hardware/software purchasing decisions and quotes.
• Collaborate with cybersecurity experts to develop ITCSG procedures.
• Provide after-hours onsite support for mission-critical operations as needed.

Skills

Windows OS

MacOS

Cybersecurity best practices

Customer service

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Active Directory

Microsoft Azure

Job description

Department

This position is within FSU’s Department of Information Technology Services (ITS). This position will be located at the National High Magnetic Field Laboratory (NHMFL). The NHMFL is the largest and highest-powered magnet laboratory in the world and is the only facility of its kind in the United States. The Computer Support Group (CSG) supports all aspects of IT at the Lab.

Department

This position is within FSU’s Department of Information Technology Services (ITS). This position will be located at the National High Magnetic Field Laboratory (NHMFL). The NHMFL is the largest and highest-powered magnet laboratory in the world and is the only facility of its kind in the United States. The Computer Support Group (CSG) supports all aspects of IT at the Lab.

Responsibilities

This position provides specialized, scientific IT support to faculty and staff of the NHMFL. Set up and install various makes and models of networked servers, workstations, desktops, and laptop computers running different versions of Microsoft Windows and MacOS. Maintain Windows operating system imaging server for common desktop and laptop computers. Maintain SimpleMDM for Mac computers and tablets. Install and maintain networked printers, scanners and computer-connected scientific equipment. Create and administer user accounts for Microsoft Windows Active Directory and 0365 email services. Provide end user instruction in the use of various computer, tablet and mobile device operating systems and software applications, audio-visual equipment, and video-conferencing systems. Assist staff with computer hardware and software purchasing decisions and provide quotes. Work with NHMFL Cybersecurity expert on developing processes & procedures for CSG and NHMFL staff. Provide after-hours onsite support for mission-critical Microsoft Windows and Mac operations as needed.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)

Preferred Qualifications

Experience in Microsoft Active Directory use is preferred. Microsoft Azure is a plus.

Helpful

A strong candidate would be someone with hands‑on experience managing a Windows and macOS environment, Active Directory, and enterprise endpoint management. They should possess strong troubleshooting skills, a solid understanding of cybersecurity best practices, and experience supporting an IT infrastructure in a professional environment. The ideal candidate is customer-service oriented, communicates effectively with both technical and non-technical users, and can work independently while managing multiple priorities.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Considerations

This is an A&P position. This position requires successful completion of a criminal history background check. After-hours onsite support as needed. This position is being re-advertised. Previous applicants need not apply.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.