IT Support Specialist

National MagLab; Tallahassee (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

The National High Magnetic Field Laboratory (Natinoal MagLab) in Tallahassee seeks an IT professional to provide specialized support to faculty and staff. You will set up and manage Windows and Mac devices, maintain imaging and device management, and assist with purchasing decisions.

Responsibilities include AD/Office 365 administration, after-hours on-site support, and collaboration with Cybersecurity to improve procedures. Strong troubleshooting and customer-service orientation are essential.

Qualifications

• Bachelor's degree or equivalent with four years of experience.
• Experience with Active Directory is preferred.
• Experience supporting Windows and macOS environments.

Responsibilities

• Provide specialized IT support to faculty and staff.
• Set up and install networked servers, desktops, laptops, and devices.
• Maintain imaging servers and device management (SimpleMDM).
• Manage user accounts in Active Directory and Office 365.
• Provide after-hours onsite support for mission-critical operations.
• Assist with hardware/software purchasing decisions and quotes.
• Collaborate with Cybersecurity to develop processes and procedures.

Skills

Active Directory

Microsoft Windows

macOS

End-user support

Cybersecurity basics

Education

Bachelor's degree

High school diploma

Tools

SimpleMDM

Microsoft 365

Azure

Job description

This position will be located at the National High Magnetic Field Laboratory (Natinoal MagLab) . The MagLab is the largest and highest-powered magnet laboratory in the world and is the only facility of its kind in the United States. The Computer Support Group (CSG) supports all aspects of IT at the Lab.

Responsibilities

This position provides specialized, scientific IT support to faculty and staff of the MagLab.

Set up and install various makes and models of networked servers, workstations, desktops, and laptop computers running different versions of Microsoft Windows and MacOS. Maintain Windows operating system imaging server for common desktop and laptop computers. Maintain SimpleMDM for Mac computers and tablets. Install and maintain networked printers, scanners and computer-connected scientific equipment.

Create and administer user accounts for Microsoft Windows Active Directory and 0365 email services. Provide end user instruction in the use of various computer, tablet and mobile device operating systems and software applications, audio-visual equipment, and video-conferencing systems. Assist staff with computer hardware and software purchasing decisions and provide quotes. Work with MagLab Cybersecurity expert on developing processes & procedures for CSG and MagLab staff.

Provide after-hours onsite support for mission-critical Microsoft Windows and Mac operations as needed.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience. (Note: or a combination of post high school education and experience equal to four years.)

Preferred Qualifications

Experience in Microsoft Active Directory use is preferred. Microsoft Azure is a plus.

Helpful

A strong candidate would be someone with hands-on experience managing a Windows and macOS environment, Active Directory, and enterprise endpoint management. They should possess strong troubleshooting skills, a solid understanding of cybersecurity best practices, and experience supporting an IT infrastructure in a professional environment. The ideal candidate is customer-service oriented, communicates effectively with both technical and non-technical users, and can work independently while managing multiple priorities.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

FSU offers a robust Total Rewards package. Visit FSU Total Rewards Package page to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs

This position is being re-advertised. Previous applicants need not apply.

FSU is an Equal Employment Opportunity Employer.

What is it like to work at the MagLab?

From picnics to golfing groups, there's more to the MagLab than just research. Check out our Life at the Lab section to see what's happening.