IT Coordinator

Florida State University; Tallahassee (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Florida State University’s ITS department seeks an IT professional to lead day-to-day IT services for Human Resources, the Training Center and EAP, ensuring alignment with university standards.

You will coordinate desktop computing, A/V support, inventory, budgeting, and lifecycle planning, while delivering user support and training to HR staff and leadership.

Qualifications

• Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years experience or a high school diploma or equivalent and eight years of experience.

Responsibilities

• Provides leadership and oversight for the day-to-day delivery of IT services supporting FSU HR, Training Center and EAP.
• Coordinates and delivers desktop computing and audio-visual (A/V) support services in alignment with University IT standards.
• Provides IT support including installation, troubleshooting, problem resolution, consulting and training.
• Manages IT resources including budgeting, inventory, and lifecycle planning.
• Acts as the first point of contact for IT resources, delivering user support and ensuring data integrity and security.

Education

Bachelor's degree or equivalent in Computer Science, MIS, or related field

Tools

Windows OS

Office 365

SharePoint Online

Intune

Job description

Department

This position is within FSU’s Department of Information Technology Services (ITS)

Responsibilities

Provides leadership and oversight for the day-to-day delivery of information technology services supporting FSU Human Resources, the Training Center and Employee Assistance Program (EAP). Coordinates and delivers desktop computing and audio-visual (A/V) support services in alignment with University IT standards and under the direction of ITS leadership and the Office of Human Resources.

Office of Human Resources and ITS-ITAPP to deliver information technology (IT) services in support of the mission of Human Resources (HR). Responsible for the management of IT resources and projects in the department. Provides IT support to include installation, trouble shooting, problem resolution, consulting and training. Utilizes centrally funded/managed IT services, systems and personnel. Responsible for equipment management to include inventory tracking and budget recommendations.

Serves as the first point of contact relating to the distribution and support of information technology resources, providing problem-solving and debugging along with delivering user support. Responsible for troubleshooting and mitigating complex problems related to computer hardware and computer software applications. Assists employees with hardware/software installations, training, security and data integrity and problem resolution. Executes HR’s vulnerability management associated with HR assets and contributes to the cybersecurity efforts, risk assessments, management, and IT continuity of operations.

Collaborates with ITS service providers to manage the department’s resources in the FSU active directory, SharePoint online, email, network, storage and other services provided by ITS. Provides IT consulting and project management. Oversees IT upgrades, defines project scope with senior management, organizes resources to implement the project plan, communicates effectively with staff, and provides documentation and training if necessary upon project completion. Consolidates services and utilizes centrally funded/managed IT services, systems, and personnel. Must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. Evaluates available and emerging technologies and make recommendations regarding suitability for implementation in the technology environment.

Assists with properly tracking inventory. Monitors supplies and equipment. Sanitizes decommissioned computer equipment for transfer to surplus Responsible for lifecycle replacement and for the management of IT resources to include budgeting/spending for related expenditures, managing space utilization in HR, and managing the technical infrastructure of the HR offices. Responsible for documentation of tasks and procedure-related areas of responsibility.

Develops and maintains partnerships with ITS and throughout the University in order to attain and support departmental IT needs. Assists with HR communications and coordination of HR functions and events as needed. Supports all media equipment and services and is responsible for the continual operation and maintenance of all the media equipment in the facilities including projectors, televisions, cameras and digital displays. Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years experience or a high school diploma or equivalent and eight years of experience. (Note: or a combination of appropriate post-high school education and experience equal to eight years.)

Preferred Qualifications

• Knowledge of Windows operating systems
• Knowledge of Office 365
• Knowledge of SharePoint Online.
• Knowledge of InTune.

Helpful

Who is an ideal candidate for this position?

An ideal candidate is a collaborative, service-oriented IT professional who works effectively with others while also being self-motivated and capable of working independently with minimal supervision. The successful candidate will demonstrate strong problem-solving, organizational, and communication skills, with the ability to manage multiple priorities, organize information effectively, and meet competing deadlines. They should be adaptable, proactive, and comfortable working directly with FSU Human Resources staff and leadership to identify technology needs, resolve issues, and provide responsive, customer-focused IT support.

What is a typical day in this position?

• Work in conjunction with FSU Human Resources leadership and ITS to avoid duplication of effort by leveraging centrally managed IT services, systems, and solutions already provided by ITS and Florida State University.
• Provide support for specialized and mission-specific computing applications, systems, and technologies utilized by FSU Human Resources, including those supporting the Training Center and Employee Assistance Program (EAP).
• Assist FSU Human Resources leadership in developing and implementing the overall strategic direction for information technology services, systems, and technology management within the Office of Human Resources.
• Provide technical support, training, consultation, and guidance to FSU Human Resources staff on University-wide systems as well as HR-specific applications, technologies, and business processes.
• Coordinate IT lifecycle planning, technology asset management, equipment replacement planning, procurement, and technology-related budget planning for FSU Human Resources.
• Work closely with FSU Human Resources leadership, departmental stakeholders, and ITS subject matter experts to identify requirements, troubleshoot issues, implement solutions, and ensure effective delivery of technology services.
• Assist with information security, business continuity, disaster recovery, risk mitigation, and technology resiliency planning for FSU Human Resources systems and operations.
• Identify, evaluate, and recommend new and innovative uses of information technology that enhance FSU Human Resources operations, improve service delivery, streamline business processes, support employee training and development, and advance the strategic goals of the Office of Human Resources.

What can I expect in the first 60-90 days?

During the first 60–90 days, the person selected for this position will become familiar with FSU Human Resources, including the Training Center and Employee Assistance Program (EAP), as well as the technology systems, applications, services, and business processes that support HR operations. The position will work closely with FSU Human Resources leadership, staff, and ITS to assess current IT services and support needs, identify priorities and opportunities for improvement, and develop an understanding of the unique technology requirements necessary to support the mission and operations of the Office of Human Resources.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

Anticipated Salary Range

The anticipated salary range for this position is in the low-$50,000s to low-$60,000s annually, commensurate with the selected candidate’s education, qualifications, and relevant experience, and subject to applicable university compensation policies.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.