Desktop Support Specialist

Randstad Digital; San Diego (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

Randstad Digital in San Diego, CA seeks a Desktop Support Specialist to deliver high-quality technical assistance across the organization. You will support desktops, laptops, peripherals, and meeting technologies with a strong focus on customer service and timely resolutions.

This contract role covers on-site and remote staff, supports VIPs and executives, and requires clear communication with technical and non-technical users.

Qualifications

• Strong communication skills - verbal, written, and interpersonal.
• Customer service oriented technical support experience.
• Troubleshoot hardware and software issues.
• Experience in a fast-paced corporate IT environment.
• Familiarity with networking fundamentals (Wi‑Fi, VPNs, remote access).
• Proficiency with Windows OS, Office apps, and desktop/laptop hardware.
• Familiarity with mobile device support.
• Ability to work independently with sound judgment.
• Strong organizational skills and attention to detail.
• Experience with ITIL-based support processes and ticketing systems (ServiceNow).
• Knowledge of MacOS and cross‑platform environments.

Responsibilities

• Provide technical support to end users on core systems including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and IT equipment.
• Maintain and meet SLAs, quality targets, and customer satisfaction objectives.
• Communicate technical information clearly to technical and non-technical audiences.
• Document support activities, resolutions, and records in ticketing systems.
• Collaborate with IT teams to escalate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Skills

Strong communication

Customer service

Troubleshooting

Windows support

MacOS support

Networking basics

SLA adherence

Cross-platform support

Education

High School

Tools

ServiceNow

Job description

Job Summary

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, as well as remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

location: San Diego, California

job type: Contract

salary: $30 – 34 per hour

work hours: 8am to 5pm

education: High School

Responsibilities

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to elevate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Qualifications

• Strong communication skills-verbal, written, and interpersonal.
• Proven experience in a customer service-oriented technical support role.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi‑Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.
• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross-platform support environments.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short‑term disability
• 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.