IT Support Analyst

TEKsystems; Pleasanton (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

PTO

Job summary

TEKsystems in Pleasanton, CA seeks an IT Support Analyst to provide first-line technical support to employees and contractors. You will resolve hardware, software, account, and network issues with a strong focus on customer service and timely resolution.

Responsibilities include onsite desktop and device support, ticketing in ServiceNow, onboarding/offboarding, MFA and password resets, and AV support for meetings.

Qualifications

• 3+ years of experience in a Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience supporting Windows and/or macOS environments.
• Working knowledge of Microsoft 365 applications and services.
• Understanding of basic networking concepts, including DNS, DHCP, and Wi‑Fi connectivity.
• Experience using ticketing and asset management systems such as ServiceNow.
• Experience with remote support tools, including Bomgar or similar platforms.
• Proficiency troubleshooting hardware, software, and user access issues.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and effectively manage multiple priorities.
• Experience documenting technical issues and resolutions within a ticketing system.
• Ability to work onsite Monday through Friday during standard business hours.

Responsibilities

• Provide first-level technical support for hardware, software, network, and user account issues.
• Deliver onsite support for desktops, laptops, printers, mobile devices, conference room technology, and peripheral equipment.
• Troubleshoot and resolve common technical issues, escalating more complex incidents to senior support teams when necessary.
• Create, document, update, and close tickets within ServiceNow while maintaining accurate resolution notes.
• Support employee onboarding and offboarding activities, including device deployment, account provisioning, and access management.
• Assist users with password resets, multifactor authentication (MFA), and access requests.
• Install, configure, and support standard business applications and security tools.
• Maintain hardware inventory, asset tagging, and equipment tracking through ServiceNow and asset management tools.
• Coordinate shipment of laptops and IT equipment to remote employees and new hires.
• Facilitate the return and recovery of company-owned hardware from departing employees.
• Provide audio/visual support for meetings, executive presentations, town halls, and conference room technology.
• Follow established IT processes, knowledge base documentation, and escalation procedures.
• Deliver professional, customer-focused support while communicating effectively with end users.
• Participate in occasional after-hours or weekend support as business needs require.

Job description

Description

The IT Support Analyst is responsible for providing exceptional technical support to internal employees and contractors. This role serves as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, account access, and network concerns while maintaining a high level of customer service. The ideal candidate thrives in a fast-paced environment, can effectively prioritize competing requests, and demonstrates strong troubleshooting and communication skills.

Responsibilities

• Provide first-level technical support for hardware, software, network, and user account issues.

• Deliver onsite support for desktops, laptops, printers, mobile devices, conference room technology, and peripheral equipment.

• Troubleshoot and resolve common technical issues, escalating more complex incidents to senior support teams when necessary.

• Create, document, update, and close tickets within ServiceNow while maintaining accurate resolution notes.

• Support employee onboarding and offboarding activities, including device deployment, account provisioning, and access management.

• Assist users with password resets, multifactor authentication (MFA), and access requests.

• Install, configure, and support standard business applications and security tools.

• Maintain hardware inventory, asset tagging, and equipment tracking through ServiceNow and asset management tools.

• Coordinate shipment of laptops and IT equipment to remote employees and new hires.

• Facilitate the return and recovery of company-owned hardware from departing employees.

• Provide audio/visual support for meetings, executive presentations, town halls, and conference room technology.

• Follow established IT processes, knowledge base documentation, and escalation procedures.

• Deliver professional, customer-focused support while communicating effectively with end users.

• Participate in occasional after-hours or weekend support as business needs require.

Required Qualifications

• 3+ years of experience in a Help Desk, Service Desk, Desktop Support, or similar IT support role.

• Experience supporting Windows and/or macOS environments.

• Working knowledge of Microsoft 365 applications and services.

• Understanding of basic networking concepts, including DNS, DHCP, and Wi‑Fi connectivity.

• Experience using ticketing and asset management systems such as ServiceNow.

• Experience with remote support tools, including Bomgar or similar platforms.

• Proficiency troubleshooting hardware, software, and user access issues.

• Strong customer service, communication, and interpersonal skills.

• Ability to work independently and effectively manage multiple priorities.

• Experience documenting technical issues and resolutions within a ticketing system.

• Ability to work onsite Monday through Friday during standard business hours.

Preferred Skills

• ServiceNow administration or advanced ticket management experience.

• Experience with Active Directory user administration.

• Knowledge of endpoint management and asset tracking tools.

• Familiarity with device imaging, deployment, and lifecycle management.

• Experience providing conference room and AV support.

Technical Skills

• Help Desk Support

• Desktop Support

• Service Desk Operations

• Windows 10/11

• macOS

• Microsoft 365 / Office 365

• ServiceNow

• Active Directory

• Password Resets & Account Management

• Hardware & Peripheral Support

• Remote Support Tools (Bomgar)

• Basic Networking (DNS, DHCP, Wi‑Fi)

Job Type & Location

This is a Contract position based out of Pleasanton, CA.

Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pleasanton,CA.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.