End User Support Analyst

Ultra Maritime LLC; Wake Forest (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k Plan with Company Match

Educational Assistance Program (Tu- it

Wellness Program

Insurance Benefits start 1st of the月

PTO up to 140 hours

Holidays

Job summary

Ultra Maritime is seeking an IT Support Analyst to provide hands-on desk-side support at the Wake Forest, NC site with up to 25% travel to Chantilly, VA. You will diagnose hardware, OS, and network issues, assist with patch management, and provide basic training on technology use.

The role requires 2+ years in customer-facing IT, Windows-based applications, and active directory knowledge, with security clearance eligibility and strong customer service skills.

Qualifications

• Bachelor's degree (or equivalent) and 2+ years in a customer-facing IT role with MS operating systems and Windows-based applications.
• MCSE or equivalent certification, CCNA or networking certificate desirable.
• Knowledge of VMware and ESXi.
• Strong customer service and communication skills; knowledge of Microsoft operating systems and Windows applications.
• Excellent troubleshooting skills including application, hardware, and OS diagnostics.
• Ability to prioritize multiple tasks and manage travel itineraries.

Responsibilities

• Provides hands-on desk-side IT support for end-user hardware, OS, and supported third-party applications.
• General networking troubleshooting – TCP/IP, DNS, DHCP; Mobile device support – iOS and Intune.
• Installs equipment, connects/moves devices, including workstations and peripherals.
• Images, prepares, and ships new hire/replacement equipment to deadlines.
• Provides hands-on support for network and server teams when required.
• Troubleshoots and escalates complex issues to appropriate tier support or vendors.
• Provides onsite, white-glove support and builds relationships with executives and staff.
• Manages patch management on local site infrastructure under IT leadership.
• Occasional on-site weekend presence may be required.

Skills

Customer facing IT support

VMware ESXi

Active Directory & Group Policy

Windows OS expertise

Troubleshooting

Communication skills

Travel planning

Security clearance eligibility

Education

Bachelor's degree

MCSE or equivalent

CCNA

Tools

Intune

Job description

Nationality Requirements

Due to the nature of the programs we support, certain roles may require candidates to meet U.S. nationality requirements and be eligible to obtain a security clearance.

Position Summary

This role will be providing IT Support predominantly to our Wake Forest site (NC), with some travel (25%)to our Chantilly site (VA). The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they travel to local sites to assist and provide technical assistance, patch management and succession planning and implementation. The analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They may also assist internal customers with setting up new equipment, installing software, and providing basic training on how to use technology effectively.

Job Description Responsibilities

• Provides hands‑on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications.
• General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support – iOS and Intune.
• Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.
• Image, prepare and ship new hire / replacement equipment ensuring deadlines are met.
• Provides hands‑on support for network and server teams when required.
• Troubleshoot and resolve technical issues or escalated more complex situations to the appropriate tier support teams or third‑party vendors.
• Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
• Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
• Occasional on‑site weekend presence may be required to support business requirements.

Qualifications

• Obtain/maintain security clearance at the appropriate national / regional level.
• Typically, a Bachelor's degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications Experience in system administration and networking fault diagnostics Current MCSE or equivalent certification, CCNA or networking certificate (Desirable).
• Knowledge of VMware and ESXi.
• Good knowledge of Active Directory and Group Policy Must have excellent customer service skills knowledge of Microsoft Operating systems, Windows based applications is required.
• Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required.
• Excellent communications skills, including verbal, written and interpersonal abilities.
• Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary.
• May be required to maintain security clearance.
• Typically, a Bachelor Degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications.
• May be required to maintain security clearance.

What Ultra Maritime Offers You

At Ultra Maritime, we invest in our employees and their well‑being: Climate controlled, well‑lit and clean work environment! Work/life balance that includes up to 140 hours PTO for first year 8 Paid Holidays, with 3 floating holidays 401k Plan with Company Match Educational Assistance Program (Tuition Reimbursement) Wellness Program and incentives Company HSA contributions Insurance Benefits that start 1st of the month following hire Eligibility in Company Performance‑based bonuses annually Additional Employee Discounts and Perks

Company-Paid Benefits

• $75 monthly student loan repayment program
• Basic Life Insurance
• Basic Accidental Death and Dismemberment (AD&D) Insurance
• Short Term Disability
• Long Term Disability
• Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits

• Medical and Prescription insurance
• Dental insurance
• Vision insurance
• Supplemental Life Insurance Plans
• Supplemental AD&D insurance for Employee and Family
• Accident Plan
• Critical Illness Plan
• Hospital Indemnity Plan
• Pet Insurance
• Identity Theft

Reasonable accommodation statement

if you need an accommodation for any part of the application process, please email [e-mail]

Equal Opportunity Employer

Ultra Maritime is an Equal Opportunity Employer. We are committed to providing a workplace that is fair, respectful, and inclusive, and we make employment decisions based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, ancestry, ethnicity, marital status, disability, genetic information, protected veteran status, citizenship status, or any other status protected by applicable federal, state, or local law. As a U.S. defense contractor, Ultra Maritime maintains strict standards related to integrity, compliance, and security. We operate a drug‑free workplace and, where permitted by law, may conduct pre‑employment background checks and substance‑abuse screening based on role requirements.

Company

Ultra Maritime #MAR Learn more about our diverse offering above. Enhance your connection to the global naval community by connecting with us on LinkedIn for exclusive and distinctive insights into our exceptional outputs.