IT Support Analyst - ON SITE IN OMAHA, NE

Plum GPMM Tersylbran JV LLC; Omaha (NE); On-site; USD 45,000 - 55,000; Full time

Job summary

Plum Market Food Service - Eppley Airfield in Omaha, NE is seeking an IT Support Analyst to maintain POS data, support hardware and software, and ensure guests have reliable technology in a fast-paced airport environment.

You will manage Toast POS, configure devices, administer Office 365 and SharePoint, and collaborate with the IT team to resolve issues quickly while maintaining data accuracy and excellent service.

Qualifications

• 2–3 years in IT help desk or related role.
• Experience with Toast POS preferred.
• Proficient with Windows and Office 365.
• Familiar with SharePoint administration.
• Excellent problem solving and attention to detail.
• Strong communication and customer service.

Responsibilities

• Maintain and manage data within Toast POS systems.
• Serve as primary contact with Toast Support and coordinate resolutions.
• Set up workstations, computers, monitors, printers, and peripherals.
• Configure and manage Microsoft Office 365 user accounts and permissions.
• Configure, organize, and maintain SharePoint sites for operations.
• Assist with basic network troubleshooting and connectivity issues.
• Maintain accurate records of technology assets and repairs.
• Utilize internal ticketing system to track and resolve requests.
• Collaborate with IT and other departments to ensure consistent support.

Skills

POS systems (Toast)

Windows OS

Office 365 administration

SharePoint administration

Analytical thinking

Strong communication

Multi-tasking

Customer service mindset

Tools

Toast POS

Microsoft Office 365

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Analyst - ON SITE IN OMAHA, NE

Full Time Salary Plum Market - Eppley Airfield, Omaha, NE, US

5 days ago Requisition ID: 1079

Salary Range: $45,000.00 To $55,000.00 Annually

IT Support Analyst - Plum Market Food Service - Eppley Airfield
Full-Time | Exempt

About the Role:
The IT Analyst at Plum Market Food Service - Eppley Airfield is responsible for supporting the organization's technology infrastructure through Point of Sale (POS) system administration, hardware and software support, user account management, and technical troubleshooting. This role focuses heavily on maintaining accurate POS data, providing first-level technical support, and ensuring team members have the technology resources needed to support daily operations. The ideal candidate is analytical, detail-oriented, and committed to delivering exceptional guest service while maintaining reliable technology systems in a fast-paced airport environment.

What you will do:

• Maintain and manage data within Point of Sale (Toast) systems, including item maintenance and updates.
• Serve as the primary point of contact with Toast Support to troubleshoot issues and coordinate resolutions.
• Set up and configure workstations, computers, monitors, printers, and other peripheral devices.
• Configure company-issued mobile devices and provide ongoing troubleshooting and support.
• Install, configure, and maintain software applications.
• Create, maintain, and manage user accounts and permissions within Microsoft Office 365.
• Configure, organize, and maintain SharePoint sites to support operational needs.
• Assist with basic network troubleshooting and connectivity issues.
• Maintain accurate records of technology assets, repairs, replacements, and system changes.
• Utilize the company's internal ticketing system to track and resolve technical support requests.
• Diagnose and resolve routine hardware, software, and system issues in a timely manner.
• Collaborate with the corporate IT support team and other departments to ensure consistent technology support across locations.
• Recommend process improvements and identify opportunities to increase efficiency through technology.

What you will bring:

• 2-3 years of experience in Information Technology, Help Desk Support, or a related technical role.
• Experience working with Point of Sale systems, preferably Toast.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience administering Microsoft Office 365 user accounts and permissions.
• Familiarity with SharePoint administration and collaboration tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills with strong attention to detail and data accuracy.
• Ability to efficiently manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a customer-service mindset.
• Ability to learn new technologies and adapt to multiple software platforms.
• Experience maintaining IT asset inventories and documentation is preferred.
• Must be dependable, adaptable, and able to work collaboratively with both local and remote support teams.
• Must pass an airport federal background check and qualify for airport badging.