Systems Support Specialist

247Hire DEMO; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

247Hire DEMO is seeking a Systems Support Specialist based in Orlando, Florida to provide technical support and troubleshooting for a variety of computer systems and software applications.

The ideal candidate must have 2-3 years of experience in a systems support or IT helpdesk role, strong problem-solving skills, and excellent communication abilities. Certification in CompTIA A+ is preferred. Responsibilities include assisting users, diagnosing connectivity issues, and implementing security measures.

Qualifications

• Provide technical support and troubleshooting for computer systems and software applications.
• Assist users with hardware and software issues.
• Diagnose and resolve network connectivity problems.

Responsibilities

• Implement and maintain security measures to protect systems and data.
• Provide training and guidance to users on technology usage.
• Maintain detailed records of support activities.

Skills

Technical support and troubleshooting

Problem-solving skills

Excellent communication skills

Customer service skills

Proficiency in Windows and macOS

Knowledge of networking protocols

Ability to work independently

Education

2-3 years of experience in systems support or IT helpdesk role

CompTIA A+ or equivalent certification (preferred)

Job description

Responsibilities

• Provide technical support and troubleshooting for a variety of computer systems and software applications
• Assist users with hardware and software issues, including installation, configuration, and maintenance
• Diagnose and resolve network connectivity problems and ensure the reliability of network infrastructure
• Implement and maintain security measures to protect systems and data
• Provide training and guidance to users on the proper use of technology
• Maintain detailed records of support activities and document solutions to common problems
• Collaborate with IT team members to identify and implement process improvements

Qualifications

• 2-3 years of experience in a systems support or IT helpdesk role
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Proficient in Windows and macOS operating systems
• Knowledge of networking protocols and troubleshooting techniques
• Familiarity with common software applications and productivity tools
• Ability to work independently and as part of a team
• Certification in CompTIA A+ or equivalent preferred

Required skills for the Systems Support Specialist job

• Technical support and troubleshooting for computer systems and software applications
• Hardware and software installation, configuration, and maintenance
• Network connectivity troubleshooting and network infrastructure maintenance
• Implementing and maintaining security measures to protect systems and data
• Providing training and guidance to users on technology usage
• Maintaining detailed records and documenting solutions to common problems
• Collaborating with IT team members to identify and implement process improvements
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Proficiency in Windows and macOS operating systems
• Knowledge of networking protocols and troubleshooting techniques
• Familiarity with common software applications and productivity tools
• Ability to work independently and as part of a team
• CompTIA A+ or equivalent certification (preferred)