IT Support Specialist

Lensa; New York (NY); On-site; USD 55,000 - 89,000; Full time

Job summary

A renowned company is looking for an Entry Level IT Support Specialist to join their team in New York City. The role requires installing and troubleshooting hardware and software, maintaining inventory, and providing high-level support to both local and remote employees. Ideal candidates should have strong technical skills and customer service acumen, with a focus on collaborative problem-solving in a fast-paced environment.

Qualifications

• 2+ years of IT helpdesk support experience in a professional services environment.
• Proficiency in various technical skills including troubleshooting hardware and software.

Responsibilities

• Install, configure, and troubleshoot hardware and software.
• Provide technical support to employees locally and remotely.
• Manage hardware and software inventory.

Skills

Technical support

Analytical skills

Customer service

Troubleshooting

Communication

Education

High school degree or equivalent

Tools

Microsoft O365

Active Directory

Windows 10

Azure AD

Job description

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for RiseBoro Homecare Inc..

Essential Duties And Responsibilities

• Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.
• Serve as the primary contact to support internal company, end users, and IT operations
• Troubleshoot, analyze, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)
• Responsible for hardware and software inventory management and administration
• Administration of Microsoft Exchange 365 and Active Directory
• Assist with IT projects including new IT system implementations and upgrades
• Apply analytical skills in order to solve complex technical problems and recommend alternatives
• Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills
• Perform onboarding and off-boarding tasks for new employees including AD account management and computer provisioning
• Provide the highest level of technical support to employees locally and remotely
• Continuously document operations process to assist with maintaining knowledge base
• Performs other related duties as required
  
  

COMPETENCIES

• Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN
• Basic network technology knowledge (LAN/WAN and wireless)
• Hardware experience must include desktops, laptops, Smartphones, printers and scanners
• Ability to juggle multiple priorities, change & adapt to organizational needs as they develop
• Effectively communicate complex technical issues both orally and in writing
• Experience in software/hardware configuration and deployment, and systems administration
• Monitoring server usage, internet service outages and IT support ticking queue
• Solid technical & troubleshooting skills
• Ability to work independently and as a member of a team
• Strong problem-solving skills and ability to learn quickly
• Must thrive in a complex, multi-stakeholder environment
• Ability to lift and carry computer components up to 25 lbs. per item
• Ability to quickly get up to speed and master new applications and software is critical
• Exceptional hardware and software problem-solving and analytical abilities
• Demonstrated proficiency with rollouts, migrations and upgrades are required
  
  

EDUCATION And EXPERIENCE

• High school degree or equivalent required
• 2+ years of IT helpdesk support experience in a professional services environment
  
  

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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