IT Support & Network Systems Engineer

Modern Technology Solutions, Inc.; Newington (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Starting PTO 20 days/year

6% 401k match

ESOP (Employee Stock Ownership Plan)

Educational reimbursement up to $10,00

Job summary

Modern Technology Solutions, Inc. (MTSI) is seeking an IT Support Specialist to provide day-to-day technical support to end users and ensure reliable operation of IT systems and infrastructure.

The role covers Tier I/II hardware, software, and network support; user account troubleshooting; password resets; workstation setup; IT asset management; and ongoing communication with both technical and non-technical users.

Qualifications

• 3+ years of experience in IT support or help desk environment.
• Experience troubleshooting Windows-based systems and common business applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
• Strong problem-solving and analytical skills.

Responsibilities

• Provide Tier I/II technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user account issues.
• Reset passwords and support identity/access management processes.
• Diagnose and resolve workstation, application, and connectivity problems.
• Track and manage IT equipment inventory (hardware and software).
• Maintain accurate asset records and lifecycle documentation.
• Document daily deliveries and shipments to update inventory.
• Create and generate detailed reports regarding IT equipment inventory.
• Ensure 100% tracking, chain of custody, and safeguarding of all hardware inventory, shipments, and returns, including classified shipments.
• Provide professional, timely, and courteous support to all users.
• Communicate technical issues and solutions clearly, both verbally and in writing.
• Document support requests, resolutions, and processes in ticketing systems.
• Develop and maintain user guides and standard operating procedures.

Education

Bachelor's Degree or equivalent experience

Job description

Modern Technology Solutions, Inc. (MTSI) is seeking an IT Support Specialist to provide day-to-day technical support to end users and ensure reliable operation of IT systems and infrastructure.

The role covers Tier I/II hardware, software, and network support; user account troubleshooting; password resets; workstation setup; IT asset management; and ongoing communication with both technical and non-technical users.