IT Support Specialist

SANDHILLS PUBLISHING; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

SANDHILLS PUBLISHING in Lincoln, NE is seeking an IT Support Specialist to provide technical assistance for computer systems, software, and hardware. This role emphasizes customer service, requiring a strong work ethic while working in a highly collaborative environment.

The position includes responsibilities such as helpdesk support, system maintenance, and responding quickly to user requests. With a competitive pay structure and a 4.5-day workweek, it promises vast opportunities for growth within the organization.

Qualifications

• Desire to support local users in a helpdesk role; experience preferred, but training is provided.
• Ability to perform effectively in a team-oriented environment.
• Strong analytical skills to determine effective approaches to business solutions.

Responsibilities

• Provide helpdesk support and resolve problems for end users.
• Monitor and respond quickly to requests received through our internal task order system.
• Responsible for the maintenance and operations of computer systems and networks.

Skills

Helpdesk support

Self-motivation

Teamwork

Analytical skills

Organization

Problem-solving

Job description

Career & Internships - Technology & Development

The IT Support Specialist provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As the face of IT for all users in the company, this role requires a persistent and dependable work ethic with strong customer service skills.

This is a position in a highly collaborative environment working with other skilled professionals. The role offers competitive pay and vast opportunities for growth within the organization.

Now offering a 4.5-day workweek!

Responsibilities

• Provide helpdesk support and resolve problems for end users.
• Monitor and respond quickly to requests received through our internal task order system.
• Responsible for the maintenance and operations of computer systems and networks.
• Responsible for Microsoft Dynamics CRM and Microsoft Exchange site maintenance and operations.
• Assume other duties as assigned.

Skills/Knowledge/Abilities Preferred

• Desire to support local users in a helpdesk role; experience preferred, but training is provided.
• Self-motivated individual who enjoys working in a fast-paced, ever-changing environment.
• Ability to perform effectively in a team-oriented environment.
• Ability to quickly learn new technologies and business functions.
• Strong analytical skills to determine effective approaches to business solutions.
• Organization and problem-solving skills.