Public IT Support Specialist

lasvegasnevada.gov; Las Vegas (NV); Vor Ort; USD 42.000 - 70.000; Vollzeit

Zusammenfassung

The City of Las Vegas is seeking an IT Support Technician to deliver comprehensive support for city computer systems and users, in office and field settings. The role requires diagnosing hardware, software, and network problems, configuring and testing equipment, and providing training and documentation for staff.

The ideal candidate shows strong troubleshooting, customer focus, and a commitment to reliable IT services within a public-sector environment; experience with Microsoft operating

Qualifikationen

• Two years of recent experience in troubleshooting and supporting networks, printers, and computer systems.
• High school diploma or equivalent; additional training in personal computers desirable.

Aufgaben

• Provides service and support for computer hardware, software and network problems; installs, configures and tests hardware and software.
• Responds to inquiries for service; troubleshoots hardware, software and network issues.
• Provides technical assistance on IT systems; advises end-users on solutions.
• Logs and tracks service calls and prepares related reports.
• Provides technical training to city staff; creates documentation for training.

Kenntnisse

Troubleshooting

Customer service

Communication

Problem solving

Documentation

Ausbildung

High school diploma

Tools

Microsoft Operating Systems

Networking hardware

PC hardware maintenance

Jobbeschreibung

The City of Las Vegas is seeking an IT Support Technician to deliver comprehensive support for city computer systems and users, in office and field settings. The role requires diagnosing hardware, software, and network problems, configuring and testing equipment, and providing training and documentation for staff.

The ideal candidate shows strong troubleshooting, customer focus, and a commitment to reliable IT services within a public-sector environment; experience with Microsoft operating