IT Support Specialist

Flint Prime Inc.; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Job summary

Flint Prime Inc. in Las Vegas, NV is seeking an IT Support Specialist to deliver level 1 technical assistance and infrastructure support in a full-time role. You will troubleshoot hardware, software, and network issues, and help install and maintain IT systems.

The position emphasizes proactive problem solving, documentation, and teamwork within a modern office. A bachelor’s degree in IT is required, with 2+ years of IT support experience and proficiency in Windows and Linux.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years of IT support experience.
• Strong knowledge of Windows and Linux; networking concepts.
• Excellent problem-solving and communication skills.
• Ability to travel to client sites.

Responsibilities

• Provide level 1 IT support to employees.
• Install, configure, and maintain computer systems and networks.
• Monitor system performance and resolve issues.
• Assist in implementing new technologies and software updates.
• Maintain records of IT activities and requests.
• Collaborate with IT team to ensure security and performance.
• Provide end-user training and documentation.

Skills

IT support

Windows/Linux

Problem solving

Communication

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Jira

Job description

Flint Prime Inc. seeks an IT Support Specialist in Las Vegas, NV. This full-time role involves technical assistance and IT infrastructure support. Salary ranges from $55,000 to $70,058.

Daily tasks involve resolving hardware and software issues, such as fixing malfunctioning printers or updating outdated software. Employees may seek assistance with various IT problems, including setting up email accounts or troubleshooting network connectivity issues. Maintenance of IT systems includes regular updates, backups, and monitoring system performance. Additionally, providing training and documentation for new technologies ensures that employees are equipped to use and understand these tools effectively. This may involve creating step-by-step guides or conducting workshops to familiarise staff with new software or hardware.

Working alongside the IT team in a modern office environment, you'll experience a dynamic and collaborative atmosphere. The city boasts a vibrant culture, with a rich tapestry of diverse attractions, from world-class museums to lively entertainment districts. State benefits include tax incentives, which can significantly reduce your financial burden, and business-friendly policies that create a conducive environment for growth and innovation.

The compensation package for this role includes a base salary ranging from $55,000 to $70,058 per year, depending on the candidate's experience and qualifications. In addition to the base salary, employees may be eligible for a comprehensive benefits package that typically includes health insurance, retirement plans, and opportunities for professional development. These benefits are designed to support the overall well-being and career growth of the employees.

Requirements include a bachelor's degree in IT or related field, 2+ years of IT support experience, and proficiency in Windows and macOS. Strong problem-solving skills and communication are essential.

Responsibilities

• Provide level 1 technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and other IT equipment.
• Monitor system performance and troubleshoot technical problems.
• Assist in the implementation of new technologies and software updates.
• Maintain accurate records of all IT activities and support requests.
• Collaborate with other IT team members to ensure high levels of system performance and security.
• Provide training and documentation to end-users on IT systems and policies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in networking concepts and protocols.
• Experience with IT support tools and software, such as ServiceNow, Jira, or similar.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel to client sites as needed.