IT SUPPORT SPECIALIST

True West Beef, LLC; Jerome (ID); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Job summary

True West Beef, LLC in Jerome, Idaho is seeking an IT Support Specialist to provide assistance with internal technologies used by employees. The role includes responsibilities such as troubleshooting hardware and software issues, logging support requests, and assisting in training programs. Candidates should have at least four years of relevant experience and strong communication skills. This position offers competitive benefits and opportunities for professional growth.

Qualifications

• Minimum of four years of relevant experience.
• Experience with physical, network, and software security.
• Experience with maintaining routing networks, VLANs, and ACLs.

Responsibilities

• Answer and prioritize incoming requests for assistance.
• Log and track calls using service desk software.
• Assist in testing and documenting new applications.

Skills

Basic hardware and software troubleshooting skills

Strong organizational skills

Ability to communicate effectively

Ability to prioritize and work independently

Education

Associates Degree in an IT program or equivalent experience

Tools

Windows

Linux

CA service desk

Job description

As an IT Support Specialist, you will be the face of True West Beef when it comes to supporting employees and the internal technologies they leverage daily. You will work with the plant IT team to ensure that employees have a seamless technology experience at work. If you enjoy helping people with technical issues, this is the career for you.

Essential Duties and Responsibilities

• Answer, evaluate, and prioritize incoming telephone, voice mail, e‑mail, and in‑person requests for assistance from users experiencing problems with hardware, software, networking, and other computer‑related technologies.
• Log and track calls using CA service desk and maintain historical records and related problem documentation.
• Develop reports using standard reporting tools.
• Assist in testing and documenting new applications developed in‑house.
• Assist IT staff in developing and delivering various end‑user training programs.
• Provide assistance in maintaining accurate user and technical documentation for support systems.
• Setup and configure desktop PC’s, printers and RF scanners.
• Provide on‑site maintenance for desktop PC’s printers, and RF scanners.
• Participate as a member of 24×7 on‑call support staff.
• Maintain a positive attendance record by demonstrating consistent and punctual attendance on a regular basis.
• Perform other related duties as assigned.

Qualifications

• Ability to prioritize and work independently.
• Must possess basic hardware and software troubleshooting skills.
• Ability to read and interpret technical documents related to IT technology.
• Must possess the ability to respond effectively to non‑technical users and communicate with technology staff members.
• Must possess strong organizational skills with attention to detail.
• Must possess the ability to handle multiple demands and priorities.
• Must be able to communicate clearly and effectively on all user levels.
• Must possess a positive attitude and have a desire for continued learning.

Experience & Education

• Minimum of four (4) years of relevant experience required.
• Associates Degree in an IT program preferred, or equivalent experience.
• Experience with physical, network and software security.
• Experience with maintaining routing networks, VLANs, and ACLs.
• OLAN experience preferred.
• Administering diverse operating systems like Windows and Linux.
• Experience with workflow analysis and improvement.

Benefits

Competitive benefits and ample growth opportunities.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.