IT Support Specialist (Contract)

Ledgent Technology; Austin (TX); On-site; USD 41,000 - 50,000; Part time

Benefits offered by this job

Hospital indemnity plans

Dental and vision coverage

Short-term disability plan

Training and coaching

Specialized recognition programs

Term life insurance

Accident and critical illness plans

Job summary

Ledgent Technology is seeking an IT Support Specialist (Contract) to support our Texas offices. The role handles installation, maintenance, and troubleshooting of PC systems, networks, and peripherals across locations in Dallas and Austin, with travel as needed.

You will respond to end-user incidents, configure hardware/software, and train users to ensure efficient operations. The contract runs for about 6 months with a 40-hour work week and potential overtime.

Qualifications

• 1-3 years relevant IT support experience.
• Associates degree or equivalent training/experience.
• CompTIA A+ Certification preferred.
• Working knowledge of Windows 10/11 and Mac OS X.
• Willingness to travel as needed.

Responsibilities

• Install and support business applications.
• Maintain/update hardware inventory to comply with asset management standards.
• Handle IT service requests (phone, email, walk-in) promptly.
• Support printers, fax machines, copiers, and multifunction devices.
• Troubleshoot, install, patch, and upgrade computer systems.
• Physically set up and deploy computer systems, monitors, printers, and peripherals.
• Train users on hardware/software use to maintain efficiency.
• Assist with maintenance of company phone systems and cell phones.
• Willingness to travel as needed.

Skills

IT support

Windows knowledge

Mac OS knowledge

Networking basics

Troubleshooting

Communication skills

Education

Associates degree

CompTIA A+ Certification

Tools

Vista by Viewpoint

Job description

IT Support Specialist (Contract) (JN -102026-433529) Austin, Texas

Salary: USD30 - USD36 per hour

Type: Contract for 6 months

Reports To: IT Support Desk Supervisor

Location: Garland, Texas & Austin, Texas

Pay: $28 - $36/hour (depending on experience)

We are looking for a motivated individual to support our disperse team from our Texas office. This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; conducts training programs designed to educate an organization’s computer users about basic and specialized applications.

Job Duties

• Install and support business applications
• Maintain/update hardware inventory to comply with asset management standards
• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness
• Troubleshoot, install, patch, and upgrade computer systems
• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Assist with the maintenance and management of company phone systems and cell phones
• Willingness and availability to travel as needed

Skills/Qualifications

• 1-3 years relevant experience in network and/or PC support environment
• Associates degree or equivalent combination of training, experience, and certifications
• CompTIA A+ Certification preferred
• Working knowledge of Vista by Viewpoint preferred
• Uses professional concepts; apply company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Working knowledge of the Windows operating system including Windows 10, and Windows 11.
• Working knowledge of Mac OS X
• Working knowledge of Apple iOS devices (iPad, iPhone)
• Working knowledge of Android OS (Android phones)
• Basic knowledge of computer networking
• Enhanced working knowledge of the Microsoft Office Outlook
• Excellent Organizational skills
• Must be able to communicate and work with a diverse population
• High attention to detail
• High levels of accuracy
• Located in a busy and open area office
• Long hours sitting and using office equipment and computers
• Lifting of supplies and materials
• Constant interruptions
• Must be able to see to read documents and computer screen for a variety of office functions

Expected Hours

• 40 Hours
• Some work outside of business hours and/or overtime may be required with travel

At Ledgent Technology/Roth Staffing, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Training and coaching
• Specialized recognition programs

Pre-Employment Requirements

As part of our hiring process, we conduct background checks and drug screenings on final candidates. The drug screen includes marijuana in accordance with federal guidelines and company policy.