IT Support Specialist

Seaside Charter Schools; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

An educational organization is seeking an IT Support Specialist to provide high-level technical support, evaluate and improve computer operations, and resolve hardware and software issues. Candidates should possess strong analytical and problem-solving skills, along with a Bachelor's degree in Computer Science or a related field. The role requires excellent communication skills and the ability to travel to various campuses. This position offers opportunities to work in a dynamic environment with a focus on technology innovations.

Qualifications

• Strong understanding of computer hardware and software systems.
• Ability to explain technical issues to technical and non-technical employees.
• Knowledge of IT project development and communication.

Responsibilities

• Provide high-level technical support to staff and contractors.
• Evaluate and recommend improvements to hardware and software.
• Research and resolve issues with computer software and hardware.

Skills

Technical support

Customer service

Analytical skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Computer Science or related field

Job description

The IT Support Specialist will provide high-level technical support to staff and contractors.

Duties/Responsibilities:

• Evaluate expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manager workload and system requirements
• Provides technical support identifying, investigating, and resolving users’ problems with computer software and hardware.
• Applies knowledge of computer software, hardware, and procedures to solve problems
• Works to research and resolve problems
• Work to explain issues and recommend any modifications needed
• Arrange service by software or hardware vendors to repair or replace any defective products
• Develops and communicates IT projects and goals
• Maintains knowledge of technology innovations and trends

Required Skills/Abilities:

• Knowledge of subject content
• Strong oral, written, and interpersonal and customer service skills
• Strong organizational skills
• Strong analytical and problem-solving skills
• Superior understanding of computer hardware and software systems
• Ability to explain technical issues to technical and non-technical employees
• Able to travel to all three campuses

Education and Experience:

• Bachelor’s degree in Computer Science or related field, or equivalent experience, required