Computer Support Specialist

CareerHelix; Houston (TX); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Certification support

Career growth path

Job summary

CareerHelix in Houston, TX is hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You will help resolve technical issues, set up equipment, and ensure employees have reliable access to the tools they need.

This entry‑level role requires 0–2 years of experience and an Associate’s degree or equivalent. You will work onsite, support ticketing, and participate in on‑the‑job training with certification options.

Qualifications

• Associate's degree in IT or related field, or equivalent experience/certification.
• 0-2 years of experience in computer or technical support.
• Working knowledge of common operating systems and software.
• Relevant certifications (CompTIA A+) a plus.

Responsibilities

• Provide technical support for computer hardware and software issues
• Set up and configure new computer equipment
• Troubleshoot connectivity and performance problems
• Assist with software installations and updates
• Maintain accurate records of support tickets and resolutions
• Support basic network troubleshooting
• Escalate unresolved issues to senior technical staff
• Provide basic user training on systems and software

Skills

Troubleshooting

Customer service

Operating systems knowledge

Education

Associate's degree in IT or related field

Tools

CompTIA A+ certification

Job description

We are hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You'll help resolve technical issues, support equipment setup, and ensure employees have reliable access to the tools they need.

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $44,000-$54,000/year

Computer Support Specialist

Job Summary

We are hiring a Computer Support Specialist to provide technical assistance and troubleshooting for computer systems and software. You'll help resolve technical issues, support equipment setup, and ensure employees have reliable access to the tools they need.

Responsibilities

• Provide technical support for computer hardware and software issues
• Set up and configure new computer equipment
• Troubleshoot connectivity and performance problems
• Assist with software installations and updates
• Maintain accurate records of support tickets and resolutions
• Support basic network troubleshooting
• Escalate unresolved issues to senior technical staff
• Provide basic user training on systems and software

Requirements & Qualifications

• Associate's degree in IT or related field, or equivalent experience/certification
• 0-2 years of experience in computer or technical support
• Working knowledge of common operating systems and software
• Strong troubleshooting and customer service skills
• Relevant certifications (CompTIA A+) a plus
• Ability to explain technical concepts clearly to non-technical users

Benefits

• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• On-the-job training and certification support
• Career growth path in IT support

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.