Automotive IT Support Specialist — Dealership Operations

Mercedes Benz of Myrtle Beach; Myrtle Beach (SC); On-site; USD 50,000 - 60,000; Full time

Job summary

Krause Auto Group in Myrtle Beach, SC is looking for an IT Support Specialist to provide hands-on tech support for dealership operations. You will resolve day-to-day issues, prepare and support devices, assist with user access and phone systems, and maintain IT standards across locations.

The role requires strong Windows/M365 knowledge, customer-focused communication, and the ability to work on-site with occasional local travel. Growth opportunities exist within the IT team.

Qualifications

• Two or more years of hands-on IT support or help desk experience.
• Strong knowledge of Windows PCs, Microsoft 365, Outlook, printers, and basic networking.
• Experience with device setup, software deployment, account support, and networking concepts.
• Able to assist non-technical users in a fast-paced environment.
• Excellent organization and communication; travel between locations may be required.

Responsibilities

• Provide in-person and remote support for employees across dealership locations.
• Diagnose and resolve Windows PCs, printers, and connectivity issues.
• Prepare, deploy, and maintain computers, monitors, phones, and IT equipment.
• Support onboarding/offboarding by preparing devices and access tasks.
• Assist with Microsoft 365 support, including Outlook, Teams, passwords, MFA.
• Support desk phones, mobile devices and phone-system requests.
• Document ticket notes, inventory, and basic technical docs.
• Follow IT security standards and escalation procedures.
• Identify recurring issues and escalate high-impact incidents.
• Assist Systems Team with local projects and device refreshes.

Skills

IT support

Windows troubleshooting

Customer-focused support

Clear communication

Travel locally

Education

CompTIA A+

Network+

Microsoft certifications

Tools

Microsoft Intune

Entra ID

Active Directory

Endpoint-management tools

Ticketing systems

Job description

IT Support Specialist — Dealership Operations

Location: Myrtle Beach, SC
Employment Type: Full-Time, On-Site
Compensation: $50,000-$60,000 annually, based on experience

Position Summary

Krause Auto Group is seeking a hands‑on IT Support Specialist to provide responsive, professional technology support for our Myrtle Beach-area dealership operations.

This is a key local support role for someone who enjoys being the person employees can rely on when technology needs attention. The IT Support Specialist will resolve day‑to‑day technology issues, prepare and support employee devices, assist with user access and phone systems, and keep technology standards consistent across assigned locations.

The role works within established IT standards and procedures, documents work thoroughly, and escalates complex server, network, security, DMS, and enterprise‑system issues to the Systems Team Lead and broader IT team.

What You’ll Do

• Provide in‑person and remote support for employees across assigned dealership locations.
• Diagnose and resolve common Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
• Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
• Support employee onboarding and offboarding by preparing devices, completing assigned access tasks, and recovering equipment.
• Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account‑access issues.
• Support desk phones, mobile devices, and related phone‑system requests.
• Create and maintain clear ticket notes, asset records, inventory records, and basic technical documentation.
• Follow established IT security standards, including access‑control, device‑handling, and escalation procedures.
• Identify recurring issues and escalation patterns or higher‑impact incidents promptly.
• Assist the Systems Team with local projects, site moves, device refreshes, and technology rollouts.

What We’re Looking For

• Two or more years of hands‑on IT support, desktop support, help desk, or similar technical experience.
• Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, hardware troubleshooting, and user support.
• Experience with device setup, software deployment, account support, and basic networking concepts.
• Comfortable working directly with non‑technical users in a fast‑paced business environment.
• Organized, dependable, and able to manage multiple requests while communicating clearly.
• Valid driver’s license and ability to travel locally between assigned dealership locations as needed.

Preferred Qualifications

• Experience supporting automotive dealerships, multi‑site organizations, or other high‑volume operational environments.
• Familiarity with Microsoft Intune, Entra ID, Active Directory, endpoint‑management tools, or ticketing systems.
• Experience supporting VoIP phone systems.
• CompTIA A+, Network+, Microsoft, or comparable technical certification.

Growth Opportunity

This position is designed for a strong support professional who wants to build deeper systems‑administration skills over time. Training, project exposure, and advancement opportunities are available within Krause Auto Group’s IT team.