Automotive IT Support Specialist — Dealership Operations

Mercedes--benz-Group; Myrtle Beach (SC); On-site; USD 50,000 - 60,000; Full time

Job summary

Krause Auto Group is seeking a hands-on IT Support Specialist to provide responsive technology support for our Myrtle Beach-area dealership operations. This on-site role resolves day-to-day issues, prepares devices, and supports onboarding with access tasks.

The position requires strong Windows/M365 knowledge, good communication, and the ability to travel between locations as needed. Growth opportunities exist within the IT team.

Qualifications

• Two or more years of hands-on IT support or desktop support.
• Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, and user support.
• Experience with device setup, software deployment, and basic networking concepts.
• Comfortable assisting non-technical users in a fast-paced business environment.
• Organized, dependable, and able to manage multiple requests and document work.

Responsibilities

• Provide in-person and remote support for employees across dealership locations.
• Diagnose and resolve Windows PC, printer, Wi-Fi, software, and connectivity issues.
• Prepare, deploy, replace, and maintain computers, monitors, phones, and IT equipment.
• Support onboarding/offboarding by preparing devices and managing access tasks.
• Assist with Microsoft 365 user support including Outlook, Teams, passwords, MFA, and basic access issues.
• Support desk phones, mobile devices, and related phone-system requests.
• Create and maintain ticket notes, asset/inventory records, and docs.
• Follow IT security standards for access control and device handling.
• Identify recurring issues and escalate high-impact incidents promptly.
• Assist with local projects, site moves, and device refreshes.

Skills

Windows troubleshooting

Microsoft 365 support

Customer service

Networking basics

Education

CompTIA A+

Network+

Microsoft certification

Tools

Microsoft Intune

Entra ID

Active Directory

Ticketing systems

Endpoint-management tools

Job description

IT Support Specialist — Dealership Operations

Location: Myrtle Beach, SC
Employment Type: Full-Time, On-Site
Compensation: $50,000-$60,000 annually, based on experience

Position Summary

Krause Auto Group is seeking a hands‑on IT Support Specialist to provide responsive, professional technology support for our Myrtle Beach-area dealership operations.

This is a key local support role for someone who enjoys being the person employees can rely on when technology needs attention. The IT Support Specialist will resolve day‑to‑day technology issues, prepare and support employee devices, assist with user access and phone systems, and keep technology standards consistent across assigned locations.

The role works within established IT standards and procedures, documents work thoroughly, and escalates complex server, network, security, DMS, and enterprise‑system issues to the Systems Team Lead and broader IT team.

What You’ll Do

• Provide in‑person and remote support for employees across assigned dealership locations.
• Diagnose and resolve common Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
• Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
• Support employee onboarding and offboarding by preparing devices, completing assigned access tasks, and recovering equipment.
• Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account‑access issues.
• Support desk phones, mobile devices, and related phone‑system requests.
• Create and maintain clear ticket notes, asset records, inventory records, and basic technical documentation.
• Follow established IT security standards, including access‑control, device‑handling, and escalation procedures.
• Identify recurring issues and escalation patterns or higher‑impact incidents promptly.
• Assist the Systems Team with local projects, site moves, device refreshes, and technology rollouts.

What We’re Looking For

• Two or more years of hands‑on IT support, desktop support, help desk, or similar technical experience.
• Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, hardware troubleshooting, and user support.
• Experience with device setup, software deployment, account support, and basic networking concepts.
• Comfortable working directly with non‑technical users in a fast‑paced business environment.
• Organized, dependable, and able to manage multiple requests while communicating clearly.
• Valid driver’s license and ability to travel locally between assigned dealership locations as needed.

Preferred Qualifications

• Experience supporting automotive dealerships, multi‑site organizations, or other high‑volume operational environments.
• Familiarity with Microsoft Intune, Entra ID, Active Directory, endpoint‑management tools, or ticketing systems.
• Experience supporting VoIP phone systems.
• CompTIA A+, Network+, Microsoft, or comparable technical certification.

Growth Opportunity

This position is designed for a strong support professional who wants to build deeper systems‑administration skills over time. Training, project exposure, and advancement opportunities are available within Krause Auto Group’s IT team.