IT Support Specialist — Frontline Tech for Auto Dealerships

D&M Auto Leasing; Fort Worth (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Team with people-focused culture

Stable, supportive team

Job summary

D&M Leasing is seeking an IT Support Specialist for our Fort Worth, TX team. You’ll be the go-to tech resource, supporting end users and keeping dealership systems running smoothly. You’ll also help protect the business from cyber threats, working directly with people, not just tickets.

You’ll handle end-user support, DMS/CRM platforms, hardware and network tasks, and security/compliance initiatives in a collaborative environment.

Qualifications

• Minimum 3 years of relevant IT support experience.
• Strong troubleshooting across hardware, software and networking.
• Solid knowledge of Windows 11 and Microsoft 365.
• Excellent communication and customer service skills.

Responsibilities

• Be the first point of contact for IT issues across all locations.
• Support staff in person, by phone, and through our ticketing system.
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Manage user accounts, permissions, and password resets.
• Provide frontline support for our DMS and CRM platforms.
• Liaise with software vendors on bugs and integration issues.
• Help install, configure, and maintain business applications.
• Set up and upgrade PCs and laptops for new hires and lifecycle refreshes.
• Keep hardware, software, and license inventory up to date.
• Perform preventative maintenance to minimize downtime.
• Troubleshoot network jacks, Wi-Fi, and VPN access.
• Help enforce data security policy and FTC Safeguards Rule compliance.
• Manage antivirus/anti-malware on all endpoints.
• Coach end users on phishing and social engineering awareness.

Skills

Troubleshooting

Windows 11

Microsoft 365

People skills

Networking

Education

Association's or Bachelor's in IT/CS

Tools

CDK

Dealertrack

DealerSocket

Active Directory

Job description

D&M Leasing is seeking an IT Support Specialist for our Fort Worth, TX team. You’ll be the go-to tech resource, supporting end users and keeping dealership systems running smoothly. You’ll also help protect the business from cyber threats, working directly with people, not just tickets.

You’ll handle end-user support, DMS/CRM platforms, hardware and network tasks, and security/compliance initiatives in a collaborative environment.