IT Support Specialist

Dmautoleasing; Fort Worth (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan after orientation

Job summary

D&M Leasing in Fort Worth, TX is seeking an IT Support Specialist to be the go-to tech resource for our automotive team. You’ll support end users, keep dealership systems running, and help defend the business from cyber threats while working directly with people, not just tickets.

This on-site role requires strong troubleshooting across hardware, software, and networks, with hands-on Windows 11 and Microsoft 365 expertise.

Qualifications

• Minimum 3 years of relevant IT support experience.
• Proficient across hardware, software, and networking.
• Strong Windows 11 and Microsoft 365 knowledge.
• Excellent communication and patience with users.
• Able to manage time in a fast-paced environment.
• Self-starter who collaborates in a team.

Responsibilities

• Be the first point of contact for IT issues across all locations
• Support staff in person, by phone, and through our ticketing system
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices
• Manage user accounts, permissions, and password resets
• Provide frontline support for our DMS and CRM platforms
• Liaise with software vendors on bugs and integration issues
• Help install, configure, and maintain business applications
• Set up and upgrade PCs for new hires and lifecycle refreshes
• Maintain inventory and security compliance in line with policies

Skills

Troubleshooting

Windows 11

Microsoft 365

People skills

Time management

Team player

Education

Associate's or Bachelor's in IT

Tools

CDK

Dealertrack

DealerSocket

Active Directory

CompTIA A+

CompTIA Network+

Job description

D&M Leasing is hiring an IT Support Specialist for our team in Fort Worth, TX! Be the go-to tech resource for a growing, respected automotive group. You'll support end users, keep dealership systems running smoothly, and help protect the business from cyber threats — all while working directly with people, not just tickets.

What You’ll Do

Helpdesk & End-User Support

• Be the first point of contact for IT issues across all locations
• Support staff in person, by phone, and through our ticketing system
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices
• Manage user accounts, permissions, and password resets

Dealership Systems

• Provide frontline support for our DMS and CRM platforms
• Liaise with software vendors on bugs and integration issues
• Help install, configure, and maintain business applications

Hardware & Infrastructure

• Set up and upgrade PCs and laptops for new hires and lifecycle refreshes
• Keep hardware, software, and license inventory up to date
• Perform preventative maintenance to minimize downtime
• Troubleshoot network jacks, Wi-Fi, and VPN access

Security & Compliance

• Help enforce data security policy and FTC Safeguards Rule compliance
• Manage antivirus/anti-malware on all endpoints
• Coach end users on phishing and social engineering awareness

Must-Haves

• Minimum of 3 years of relevant experience listed below.
• Strong troubleshooting skills across hardware, software, and networking
• Solid knowledge of Windows 11 and Microsoft 365
• Great people skills — you can explain tech simply and patiently
• Sharp time management in a fast-paced environment
• Self-starter who also works well on a team

Nice-to-Haves

• Associate's or Bachelor's in IT, Computer Science, or related field
• IT experience in auto dealerships or the automotive industry
• Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A+ or Network+ certification
• Familiarity with Active Directory

What We Offer

• $65,000 - $70,000 annually
• Health, dental, and vision insurance 401(k) plan after the orientation period
• A stable, supportive team that values its people
• A visible, high-impact role in a growing company

Good to Know

• On-site role based in Fort Worth, TX 8:30-6:30pm
• Mix of sitting, standing, and walking
• Ability to lift/move equipment up to 50 lbs
• Occasional travel to other D&M/Four Stars locations

#LI-Onsite