IT Support Specialist

Tech-Nique Partners; Fort Worth (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Tech-Nique Partners is seeking a hands-on IT Support Specialist to provide onsite technical support across two warehouse and distribution facilities in Fort Worth, TX. You will troubleshoot hardware, software, printers, scanners, and network connectivity, while ensuring smooth daily operations and minimal downtime.

The role requires 2+ years in IT support, strong Windows/M365/AD skills, and the ability to work across multiple locations onsite five days a week.

Qualifications

• 2+ years in IT support, desktop support, field services, or similar role.
• Hands-on troubleshooting across desktops, printers, and Windows environments.
• Working knowledge of Microsoft 365 and Active Directory.
• Understanding of TCP/IP, DNS, DHCP, switches, Ethernet cabling, and wireless connectivity.
• Ability to diagnose and resolve technical problems independently.
• Strong communication, organization, and customer service skills.
• Willingness to support multiple locations and manage priorities.
• Onsite work five days per week in Fort Worth, TX.

Responsibilities

• Provide onsite IT support at two Fort Worth facilities.
• Troubleshoot hardware, software, printer, scanner, and network issues.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Support Microsoft 365, Windows, and Active Directory operations.
• Troubleshoot barcode scanners and warehouse devices.
• Maintain network equipment and basic connectivity troubleshooting.
• Set up IT equipment for new employees and access provisioning.
• Document support activities, inventory, and assets.
• Coordinate with remote teams and vendors as needed.
• Prioritize incidents by operational impact.

Skills

IT support

Desktop support

Windows OS

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Onsite work

Tools

Printers

Barcode scanners

Handheld devices

Zebra printers

Switches

Wireless access points

Job description

We are seeking a hands-on IT Support Specialist to provide technical support across two warehouse and distribution facilities in Fort Worth, TX.

This position is ideal for someone who enjoys working directly with technology, troubleshooting hardware and network issues, and taking ownership of day-to-day IT operations.

The successful candidate will serve as the primary onsite IT resource for both facilities, working closely with a broader IT team to ensure reliable systems, minimal downtime, and smooth daily operations.

Key Responsibilities

• Provide onsite IT support across two warehouse and distribution facilities in Fort Worth.
• Troubleshoot and resolve hardware, software, printer, scanner, and network connectivity issues.
• Install, configure, maintain, and repair desktops, laptops, workstations, and peripheral devices.
• Support Microsoft 365, Windows operating systems, Active Directory, and user account management.
• Troubleshoot warehouse technology, including barcode scanners, handheld devices, and label printers.
• Support physical networking infrastructure, including switches, Ethernet cabling, wireless access points, and basic connectivity troubleshooting.
• Set up IT equipment for new employees, including workstation deployments, software installations, and access provisioning.
• Respond to technical issues across both facilities, prioritizing incidents based on operational impact.
• Coordinate with remote IT teams and external vendors when additional support is required.
• Maintain accurate documentation, support tickets, IT inventory, and asset records.
• Proactively identify and resolve recurring technical issues to minimize disruptions.

Qualifications

• 2+ years of experience in IT support, desktop support, field services, or a similar technical role.
• Strong hands-on troubleshooting experience with desktops, laptops, printers, and Windows environments.
• Working knowledge of Microsoft 365 and Active Directory.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, switches, Ethernet cabling, and wireless connectivity.
• Ability to independently diagnose and resolve technical problems.
• Strong communication, organization, and customer service skills.
• Comfortable supporting multiple locations and managing competing technical priorities.
• Ability to work onsite five days per week in Fort Worth, TX.

Preferred Qualifications

• Previous IT experience supporting warehouses, distribution centers, manufacturing, or logistics environments.
• Experience troubleshooting barcode scanners, Zebra printers, handheld devices, and warehouse management systems.
• Experience working for a Managed Service Provider (MSP) or providing field IT support across multiple client locations.
• Hands-on experience installing or troubleshooting switches, patch panels, network cabling, and wireless access points.
• CompTIA A+, Network+, or similar certifications are a plus but not required.

What We're Looking For

This is a highly hands-on position, with approximately 80% of responsibilities focused on desktop, hardware, software, and end-user support, and 20% focused on networking and infrastructure troubleshooting.

We're looking for a dependable, proactive IT professional who can work independently, take ownership of technical issues, and confidently support the daily operations of two busy facilities.

Schedule:

Monday–Friday, fully onsite across two Fort Worth facilities