Field Support Technician

TEKsystems; Bellevue (WA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance options

Short and long-term disability

Health Spending Account

Paid Time Off and Sick Leave

Job summary

A leading IT support firm is seeking two PC Technicians to join their operations team in Bellevue, WA. The role involves critical duties on hardware refresh and RAM replacement projects, requiring prior migration experience. Ideal candidates will provide support to internal teams and manage work orders efficiently, contributing to the overall improvement of IT services.

Qualifications

• Experience with PC hardware refresh projects.
• Knowledge of Windows 7 and 10 support.
• Ability to diagnose and resolve hardware and software issues.

Responsibilities

• Provide Tier 2 hardware and software support for employees.
• Manage help desk work orders and escalate issues as necessary.
• Perform hardware refresh and RAM replacement tasks.

Skills

Hardware support

Software support

Data migration

Troubleshooting

Job description

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Description

This IT Support Operations is looking to add 2 PC Technician resources to support their hardware refresh and RAM replacement projects. 1 individual will focus on the hardware refresh (transferring data from old to new machine, imaging, etc.) and the other individual will be focused on the RAM replacement (opening machine, replacing old RAM with new RAM, putting machine back together). A successful candidate in this role will have migration/hardware refresh experience.

Basic Function/Responsibilities

• Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit
• Tier 1/Tier 2 Hardware and software support for lab computers
• Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups
• Assess and escalate serious or unusual problems to the appropriate IT group for resolution
• Windows 7 and 10 Support in a network environment
• Diagnose and support hardware failures, operating system, application issues and network connectivity
• Provide work order status reports and metrics to management
• Monitor help desk workload and prioritize work orders effectively
• Develop, test and implement solutions to problems detected during troubleshooting
• Assess training needs and develop new training or self-help materials
• Manage user accounts and phone accounts
• Follow standard operating procedures, create and revise documentation as needed
• Mobile device support including set up, deployment and support
• Update inventory records for end users, hardware and software
• Monitor, diagnose, repair and run preventative maintenance on computers
• Provide in depth customer training and training materials
• Hardware and software ordering
• Working with other team member on projects
• Ordering computing peripherals
• Working with vendors
  
  
  

Pay And Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Bellevue,WA.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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