Technical Support Engineer

CrimsonXT; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading company specializing in cutting-edge technology is seeking a Technical Support Engineer in Chicago. This role involves delivering product support, troubleshooting issues, and managing service requests while working closely with both internal teams and customers. Ideal candidates have a technical background, strong communication skills, and the ability to travel as needed.

Qualifications

• Requires technical degree or equivalent experience.
• Excellent communication and root cause analysis skills needed.
• Must be willing to travel occasionally.

Responsibilities

• Deliver technical support via phone and email.
• Assist with troubleshooting and managing service requests.
• Travel onsite to resolve technical issues if necessary.

Skills

Communication

Root Cause Analysis

Interpersonal Skills

Education

BS, AS, or technical certificate in a related field

Tools

PLCs

Various communication protocols

Job description

2 weeks ago Be among the first 25 applicants

Direct message the job poster from CrimsonXT

Headhunter - Energy Management, Smart Buildings & HVACR

Do you want to join a rapidly growing company that specializes in cutting-edge technology?

CrimsonXT has partnered with a leading global manufacturer specializing in AC variable frequency drives. This innovative company delivers products for a wide range of applications, from powering pumps to operating large cranes. As the company experiences rapid growth, they are seeking a talented Technical Support Engineer to join their team and provide exceptional product and application support.

Role responsibilities:

As a Technical Support Engineer, your responsibilities will include:

• Gaining a deep understanding of the company’s product lines, software, applications, and auxiliary hardware/software to assist with troubleshooting.
• Delivering technical support for products and applications to internal and external customers via phone and email.
• Organizing and participating in virtual and in-person meetings to provide product and application support.
• Managing service requests, including handling the RMA process and warranty considerations.
• Evaluating and repairing units to ensure quality and reliability.
• Assisting with product qualifications for new or potential customers.
• Traveling onsite to support sales activities or troubleshoot technical issues.

We are looking for someone with:

• A BS, AS, or technical certificate in a related field (or equivalent experience).
• Excellent communication and interpersonal skills.
• The ability to travel occasionally as required.
• Strong root cause analysis skills.
• Preferred experience with PLCs.
• Bonus: Familiarity with various communication protocols.

Sound interesting? Apply to find out more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Training, and Manufacturing

• Industries

  Electrical Equipment Manufacturing, Industrial Machinery Manufacturing, and Automation Machinery Manufacturing

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