IT Support Specialist

Multi Image Group (MIG); Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading event management agency is seeking an experienced IT Support Specialist to join their Boca Raton, Florida team. This role involves providing technical support to on-site employees and managing the IT infrastructure, including assistance with system upgrades and hardware troubleshooting. The ideal candidate has a Bachelor's in Computer Science, proficiency in Microsoft technologies, and excellent communication skills. This position offers potential travel opportunities within the US post-COVID.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Proficiency in Azure, network fundamentals, and desktop operating systems.
• In-depth hardware troubleshooting knowledge.

Responsibilities

• Provide technical support to on-show and on-site personnel.
• Administer Office 365 applications and assist with system upgrades.
• Troubleshoot hardware and software issues.

Skills

Microsoft Azure

Active Directory

Excellent time management

Communication skills

Customer service skills

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Microsoft Office 365

Windows

MacOS

Nutanix

Job description

Multi Image Group (MIG) is the preeminent live event, exhibit, and experiential agency. We focus on bringing talent, creativity, and technology together to strategically design, create, produce, and stage the most exciting and meaningful experiences on earth.

We are hiring a dynamic and experienced IT Support Specialist to join our team of 150 professionals working from our Boca Raton, Florida, headquarters.

In this job, you will work with Executive Producers, Art Directors, Animators, Technical Directors, Lighting Designers, Creative Directors, Sound Engineers, and many other levels of Broadway-caliber professionals who work in the corporate industrial theater meeting space. Supporting and maintaining our computer systems, servers, and network infrastructure, while managing and providing guidance to the Help Desk. This is an exciting opportunity for someone passionate about technology and looking to grow their career.

Key Responsibilities:

• Provide technical support and assistance to on-show and on-site employees.
• Support the IT department in system upgrades, migrations, and new technology implementations.
• Perform regular system tasks, including updates, patching, user management, and maintenance of user computer systems and software (Windows, MacOS, Mosyle, Nutanix).
• Administer Microsoft Office 365 applications (Outlook, Excel, Word, Teams, Planner).
• Coordinate the preparation and support of show equipment, maintaining accurate user equipment and rental inventory.
• Troubleshoot hardware, software, and peripheral equipment issues for on-site and on-show employees.
• Potential for up to 15% travel post-COVID within the US to support event setups and strikes.

Education & Qualifications:

• Bachelor’s degree in Computer Science or Information Technology, Microsoft Server Administration and help desk support, or a combination of education/experience.
• Proficiency in Microsoft Azure, network fundamentals, Microsoft Windows Server, Active Directory, DHCP, DNS, and desktop operating systems including MacOS.
• In-depth knowledge of hardware troubleshooting procedures.
• Familiarity with anti-virus, malware, and email security technologies and concepts.
• Ability to work independently and in a team environment, following departmental policies and procedures.
• Excellent time management, communication, and customer service skills.
• Ability to document troubleshooting solutions and system configurations.
• Physical ability to occasionally stand, walk, stoop, kneel, crouch, or crawl, and frequently lift/move up to 10 pounds (occasionally up to 25 pounds).