IT Support Specialist

AEG; Chicago (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid holidays

Vacation & sick time

401k with company match

Parental leave

Life insurance

Wellness offerings

Job summary

AEG is seeking an IT Support Specialist to provide day-to-day technical assistance for CMN staff in a hybrid work environment in Chicago. You will diagnose and resolve hardware, software, and device issues, supporting both in-person and remote staff.

You will manage onboarding/offboarding, configure devices, and administer Microsoft 365 licenses, SharePoint, Teams, and Outlook. The role also covers server, network, and enterprise-system escalation to the IT Manager.

Qualifications

• High School Diploma or equivalent; higher degrees preferred.
• 2+ years of related IT support experience.
• Experience troubleshooting hardware/software on Mac, PC, iPhone, and Microsoft 365 apps.
• Experience supporting printers, mobile devices, conferencing tech, and office peripherals.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Provide day-to-day IT support for CMN staff in Mac and Windows environments.
• Diagnose and resolve hardware, software, and device issues; remote support.
• Escalate complex server, network, and enterprise system issues to IT Manager.
• Manage onboarding/offboarding: account creation, updates, and deactivations.
• Assist with deployment of laptops, desktops, monitors, and mobile devices.
• Administer Microsoft 365 users, licenses, and access.
• Support SharePoint, Teams, Outlook, and other 365 apps.
• Monitor Windows Servers, Hyper-V VMs, and NAS storage; escalate as needed.
• Support Cisco Spam Filter, Kandji enrollment, and security requests.
• Provide first-level QuickBooks access support; escalate complex issues.
• Create users and provisioning for 3CX phones; assist with office tech.
• Coordinate workstation moves and new office setups; document issues.
• Maintain IT equipment inventory and assist with asset tracking.

Skills

Mac hardware

Windows PC

iPhone

Microsoft 365

Customer service

Communication

Documentation

Printers & peripherals

Education

High School Diploma

Associate/Bachelor's preferred

Tools

3CX phone system

Hyper-V

Synology NAS

Microsoft 365 admin

SharePoint

Teams

Windows Server

Cisco Spam Filter

Kandji

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Description

The Information Technology (IT) Support Specialist provides day-to-day technical support for CMN staff and serves as the first point of contact for technology-related issues. This position diagnoses and resolves hardware, software, and device issues while supporting CMN employees both in person and remotely. The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.

Primary Job Responsibilities

• Support all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments.
• Diagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media. Assess the situation, determine next steps, execute action plans, and review to ensure issues have been resolved.
• Serve as the first point of contact for employee technology support requests and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.
• Process paperwork for new hires and employee departures and coordinate account creation, updates, and deactivation across company platforms.
• Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
• Assist with Microsoft 365 user administration, license assignments, and user support.
• Support SharePoint access, Microsoft Teams, Outlook, and other Microsoft 365 applications.
• Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager when appropriate.
• Support Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests.
• Provide first-level support for QuickBooks access and application issues, escalating complex issues as needed.
• Create users and provision phones within the 3CX phone system.
• Support office technology including LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.
• Coordinate workstation moves, desktop deployments, application installations, and new office setups.
• Maintain IT equipment inventory and assist with technology purchasing and asset tracking.
• Document support requests, resolutions, and recurring issues while following established IT procedures and standards.

Requirements

• High School Diploma or its equivalency (Associate's or Bachelor's Degree preferred)
• A minimum of 2 years of related work experience
• Experience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications
• Experience supporting printers, mobile devices, conferencing technology, and office peripherals
• Demonstrate excellent verbal and written communication skills
• Excellent interpersonal skills for interaction with internal and external staff
• Ability to follow established IT processes, prioritize multiple support requests, and maintain accurate documentation
• Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred
• Strong customer service skills with the ability to build relationships and provide effective technical support
• Knowledge of the music industry preferred

Travel

• None

Payscale: $24.03- $28.84

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.