IT Support Specialist

Stefanini; Boca Raton (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Stefanini in Boca Raton is hiring for a desktop support role to provide user assistance through phone and on-site support. Candidates should be proficient in Windows XP and 7, and have knowledge of remote connectivity.

This position requires after-hours and weekend work, making it essential for applicants to be flexible. Strong problem-solving skills, experience with ticket management, and competent communication are critical for success in this role.

Qualifications

• Knowledge of Windows XP and 7 is essential for support tasks.
• Experience in helpdesk support.
• Ability to troubleshoot remote connectivity and mobile devices.

Responsibilities

• Provide end user desktop/phone support to resolve issues.
• Reimage laptops and desktops on-site.
• Open/close tickets and match POs with deliveries.

Skills

Win XP

Win7

Support helpdesk

Microsoft Office

Google Apps

VPN / Remote Connectivity

Mobile Device Support (Android, iOS, Blackberry)

MAC (OSX) support

Telephone Support using remote tools

Ticket Management knowledge (Remedy)

Job description

Job Responsibilities

• Provide end user desktop / phone support to deterine and resolve end user support issues.
• Will require reimaging/imaging of laptops, desktops and thin clients on-site.
• Opening and closing tickets.
• Matching PO's with deliveries and acceptance of deliveries.
• Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
• Adding and troubleshooting hardware such as hard disks and memory.
• Troubleshoot encryption and system configuration issues.
• Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt.

Qualifications

• Win XP
• Win7
• Support helpdesk
• Microsoft Office
• Google Apps
• VPN / Remote Connectivity
• Mobile Device Support (Andriod, iOS, Blackberry devices)
• MAC (OSX) support
• Telephone Support using remote tools.
• Ticket Management knowledge (Remedy).
• Ability to make sound decision on the fly, to meet the customers needed.
• Ability to manage multiple issues at one time.
• Ability to work well as part of a team.
• Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.

Additional Information

12 Months Contract. May require after-hours and weekend work, and overtime may be required.